Chelsea Johnson, Mba, Pmp Email & Phone Number

Chicago, Il, Us

• Pillar Lead for the Global Women in Technology (GWIT) employee business network embracing male allies and growth circles• Global Initiative Lead implementing the Marketer Customer Data Platform (mCDP) and Value Creation Engine (VCE) for lead markets (DE, UK, US, CA and AU) to create a consolidated marketing technology (MarTech) platform to decommission end of life software• Manages multi-product team design solutioning, development sprints, deployment, end-to-end testing (Local Integration Testing and Market User Acceptance Testing), defect remediation, cutover activities and business-as-usual (BAU) transition• Promotes PMO standards by maintaining weekly reports for executive leadership and CRM portfolio updates • Leverages JIRA, Confluence, SmartSheet, and Clarizen software tools to support project documentation and success

Drives strategic transformation programs and key global initiatives in Global Technology EPMO.• Program Lead on key global initiative marketing technology (MarTech) program (US, UK, DE, CA, AU)• Manages program change in accordance with the change management plan to control scope, quality, schedule, cost, and contracts• Develop a high-level milestone plan using goals and objectives of the program to align program with expectations of sponsors and stakeholders• Establish alliances with other departments and organizations by recognizing dependencies in order to assess potential partnership and commitment to the program• Mentors others with the adoption of EPMO processes and standards• Able to manage multiple priorities concurrently and handle pressure situations effectively and professionally

Supported digital transformation programs to lead our speed of delivery and quality improvements inRestaurant Technology Engineering practice. • Drove engineering process improvements through collaboration with cross-functional teamswith a focus on speed to market and quality• Spearheaded deployment and process improvements to increase overall speed to market andeliminate unnecessary redundancy• Partnered with Architecture and Engineering teams to define technical solutions andestablishment of implementation/deployment strategies• Continually managed stakeholder relationships and expectations via data-driven reporting andcommunications• Understood the product vision and the product technical delivery strategy• Champion of agile principles and processes, and evangelize its necessity

Wausau, Wisconsin, United States

Naperville, Il

Executed and drove delivery of key strategic transformation projects/programs through the complete project lifecycle by leading virtual cross‐functional global project teams • Executed delivery of key strategic transformation projects or program workstreams through the complete project lifecycle by leading virtual cross‐functional global project teams and managing stakeholder expectations at a senior level• Delivered the Customer Service workstream for onboarding BMW (500 dealers) for Castrol Lubricants by completing technical mapping/testing, digital security reviews, business continuity planning, reporting analytics, cut over and early life support• Led the US Global Customer Complaint project by adopting Service Level Agreements (SLAs) in eMaintenance, Lotus Notes and Salesforce through deployment, management of change (MOC), stabilization and continuous improvement (CI) phase• Migrated the Incident Notification Crisis Center (INCC) from Naperville to UK by routing 20+ phone lines with the connectivity and telephony teams, completing scenario training, global stakeholder communications and functional acceptance testing• Delivered Minimum Viable Product introducing Conversational AI and Robotic Processing Automation to provide efficiencies globally • Scrum Master on Celonis Process Mining project for Order-to-Cash through process validation workshops and insights generation• Implemented and owned governance structures, meeting cadences, risk registers, change management and communication plans

Oakbrook, Illinois

Managed select strategic growth and construction projects for the Health Informatics & Technology (HIT) team. Responsible for HIT aspects of the project (scope, schedule, cost, procurement and quality), including Go Live and Post Go Live support.• Conducted on-site visits to determine practice needs from an HIT perspective (PCs, printers, scanners, etc.) while working with construction project managers, operational leaders and other stakeholders. • Worked with CAD and floor plan layouts to determine proper placement of IT devices to determine preliminary budget before hardware is procured.• Provided regular, scheduled project feedback/status to stakeholders and other business leaders to keep them informed throughout the entire life cycle of the project.

Greater Chicago Area

Directed the day-to-day aspects of multiple large, complex project implementations including requirements validation, design configuration, testing, stakeholder training, solution acceptance and working hands-on during all aspects of the project life cycle from Kickoff to Post Go-Live.• Established strong relationships with clients throughout the implementation that foster client retention• Developed and update all project management documentation throughout project duration• Identified project risks and work with the team/management to create solutions to mitigate these risks• Developed project scopes and objectives, involving all relevant stakeholders to ensure technical feasibility• Established project baselines and measure project performance through-out implementation process• Spearheaded efforts to enhance product functionality by documenting use cases, coordinating with product development and completing UAT prior to software releases• Directed requirements for vendor integrations for projects, managing resources, and schedules• Consulted with clients to identify optimal configuration of WebQA software and engineered unique solutions to establish best practices• Constructed and delivered customized training for all WebQA Products remotely and onsite to fulfill client needs

Oakbrook Terrace, Il

Responsible for project management of on-boarding activities for the implementation of the Specialty Pharmacy Program. Managed and developed an efficient project plan for implementation between cross-functional departments and the client to achieve a rapid project timeline.• Successfully reduced the Go Live time by 64% to achieve a 45 day average project duration• Designed and established a department by building a pipeline and SOPs• Level set the expectations of implementation and the Specialty Pharmacy Program through weekly client-facing sessions, documentation and cross-functional support• Increased the pharmacy customers from 222 to 540 (143% increase) with footprint expansion from 30 to 42 states• Led a two-day on-site training for Pharmacists and Technicians in a classroom-style setting • Authored a training manual for usage during onsite training to include best practices, clinical, mock scenarios, and general troubleshooting techniques• Constructed internal manual to include project plan maintenance, decommissioning of documents, and cadence for specific meetings throughout the business year• Directed quarterly implementation meetings to review department metrics, KPIs, identify risks, gaps in the project and set new goals• Managed special projects as requested by individual business teams

Elmhurst, Il

Implemented the platform and provided effective customer and technical aid to all internal and external customers by utilizing excellent in-depth knowledge of P2P products and programs.• Trained and on-boarded new physicians and their offices on the use of the P2P platform• Developed and facilitated release notes, user guides and educational support tools• Resolved product issues by clarifying the customer's complaint, determining the cause of the problem and selecting/explaining the best resolution• Participated in daily Scrum meetings with the Development team to discuss enhancements and bugs• Assisted in UAT for new code and features of the platform • Collected requirements and assisted Business Analysts in writing User Stories to ensure client perspective was captured

Loves Park, Illinois

Provided support and oversight to 3 clinicians and 5 therapists while delivering respectful and attentive care for patients in a small office setting. Responded to all pharmacy refills, prior authorizations, and appeals for prescribers. Gatekeeper and point of contact for the Pharmaceutical Representatives.• Created, planned and managed practice projects and initiatives• Generated additional revenue streams by implementing new SOPs• Led software EMR updates and training for office staff• Maintained foundation and copay assistance program information for patients• Identified risks and implemented safety protocols for clinic• Adhered to FDA/DEA Regulations for managing Medication Samples provided by Pharmaceutical Representativess• Created compliancy protocols related to tracking and prescribing controlled substance medications

Rockford, Illinois Area

Under the supervision by the pharmacist, assisted in the practice of pharmacy, in accordance with state, federal, and company policy. Employed at a 24-hour store with the highest RX volume in the district. Continuously exceeded Company KPI values and coached team members to meet industry standards.• Leader on new software updates at designated pilot pharmacy store• Reviewed and complied with the Walgreen Co. Pharmacy Code of Conduct• Adhered to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program• Strictly adhered to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities• Engaged with patients to provide superior care at the retail level

Master Of Business Administration (Mba), Health/Health Care Administration/Management, 3.6 Gpa

Bs, Biology, General

Associate Of Science (A.S.), Biology, General