I started Enlighten Bookkeeping to support growing businesses that need help with their bookkeeping and finances, but may not need or want to hire a full-time employee. Instead, they can outsource the services they need and know they are being handled by an experienced professional. For more than five years, I have been supporting businesses with their administrative needs, including bookkeeping and payroll. Even though some people think it’s crazy, I truly love taking something messy and confusing, and transforming it into an organized, clear and valuable resource. I take great pride in providing clear and accurate financial reports, and creating smooth and efficient processes to ensure your money is where you want it to be!

-Support Redfin Lead Agents by providing excellent customer service to Redfin home buying and listing clients by hosting open houses, leading home tours and assisting with other real estate related events.

-Directly support Market, Area and Team Managers of Seattle and Portland markets-Oversee equipment tracking; audit and recall equipment, as necessary-Implement new processes and efficiencies to support equipment use in real estate operations-Prepare weekly reports on agent productivity and compile summaries of each team-Adjust team and agent settings in Redfin’s Agent Tools software-Create and distribute weekly market e-newsletters-Audit and maintain market and office email alias distribution groups-Schedule and coordinate quarterly market meetings and special events-Assist new contractors with completion of the onboarding process-Organize training schedules for new employees-Coordinate shadow training for new employees and new contractors-Advise and respond to contractors’ questions and requests-Review and determine qualification of hundreds of contractor extra pay requests each pay period-Pull monthly report of contractor activity and follow up with inactive contractors-Liaise with IT, Accounting, Engineering, Analytics, Design, Licensing, Marketing and other company departments to communicate and problem solve on behalf of managers, contractors and office staff-Review, advise, edit and approve business card orders-Inventory and place orders for signs, equipment, swag, food, drink and office supplies in multiple market offices-Assist with general office facility needs in multiple market offices-Complete quarterly audit of brokers in Northwest Multiple Listing Service and Department of Licensing-Maintain broker license display walls to comply with Department of Licensing regulations-Support District Managers with Fleet car program for agents, photographers and couriers

Oversee HR & Financial administrative tasks:-employee and contractor onboarding-payroll management-invoice payments-worker’s comp-employee benefits-bookkeeping-sales tax management for eCommerce store-annual tax filings-business loans-business insuranceProvide IT support:-password management-account management-software supportPrepare and present weekly KPI updatesProvide general admin support for the CEO and Director of Operations

-Perform rental market surveys-Market vacant properties using Craigslist, Zillow, Trulia and Hot Pads-Prepare appearance of properties before showings-Host open houses and show units by appointment-Process rental applications-Perform reference and background checks on applicants-Collect and process deposits and rent payments-Perform walk-through during move-ins and move-outs-Coordinate maintenance work-Communicate with applicants, residents and property owner about their questions and concerns-Arrange payment of utilities and property taxes-Research local rental laws to ensure compliance-Maintain organized financial, legal and maintenance records for properties*All duties completed as contracted position, on an as-needed basis

-Instruct English as a Second Language to international and resident students-Advise students on course progress and educational goals-Evaluate student progress and recommend course levels-Maintain attendance, grade and other course records-Participate in student activities

-Instructed English as a Second Language for short-term summer international group-Maintained attendance, grade and other course records-Participated in student activities

-Instructed English as a Second Language to international students-Led academic orientation for incoming students-Advised students on course progress and educational goals-Evaluated student progress and recommend course levels-Maintained attendance, grade and other course records-Participated in student activities-Administered and rate oral and written assessments-Proctored TOEFL exam

-Instructed English as a Second Language-Advised students on course progress and educational goals-Evaluated student progress and recommend course levels-Maintained attendance, grade and other course records-Participated in student activities

-Provided care for children aged newborn to 10 years old-Tutored and supervised children in homework and home-school studies-Assisted with household tasks

-Led conversation sessions with international ESL students studying in an Intensive English program-Participated and assisted in program activities and field trips

-Planned, supervised and implemented activities for children aged Kindergarten through Fifth Grade-Created a supportive and nurturing environment for after-school homework and play to be done

-Led programs and activities for international students-Led conversation group meetings-Made students feel welcome and comfortable in their new environment.-Assisted with planning and set-up of programs and activities.

-Created online auctions for clothing items.-Input data into warehouse & computer inventory-Shipped products to customers

-Certified with CPR, First Aid, AED, Title 22-Demonstrated ability to work as solo a lifeguard as well as in a team on rotation-Provided leadership and service families, teens and children through camp counselor role-Assisted in kitchen as needed: dishwashing, preparing food, setup/cleanup

-Filed charts and placed dictation into charts-Worked effectively in a fast-paced medical office-Copied & faxed

-Provided excellent customer service-Used cash register and handled cash, check and credit/debit payments-Prepared and handled food and drinks