Chelsea Lucido Email & Phone Number

Stockholm, Se

Dallas, Tx, Us

• Daily maintenance on the nCino platform by monitoring support tickets and team mailbox supporting 1,600 system users• Perform detailed analysis of user-reported issues and collaborate to provide effective short- and long-term solutions• Maintain up-to-date knowledge of platform functionality, all user system functions and business banking processes

Garden City, Ny, Us

• Communicate effectively with customers, trucking companies, airlines, agents, and other EMO Trans offices worldwide• Prepare, handle, and process documentation including house and master air waybills, commercial and customs documents• Accurate and timely data entry into operating system, client billing, tracking and tracing of all air export cargo shipments

Kalamazoo, Mi, Us

• Expanded product expertise from one production line with five models to four production lines with 22 different models• Collected and analyzed quality data daily on new production line to improve First Pass Yield daily metric from 30% to 80%• Focused on continuous improvement of assembly processes to increase efficiency and unit output from 10 to 50 per day• Lead daily team meeting with 40-60 assemblers and leadership team on business alignment and current production metrics• Drove a culture of safety, positivity, and collaboration across multiple production teams that inspired other business units• Collaborated with Advanced Operations Engineering team to develop a highly technical assembly line as the sole leadership• Assisted Manufacturing and Quality Engineers during non-conformance investigations of production parts and medical devices

Kalamazoo, Mi, Us

• Achieved successful daily workflow of a large production line by managing efficient staffing and eliminating obstacles• Performed data entry and administrative tasks daily with high attention to detail in Microsoft Excel and ERP systems• Provided excellent customer service and collaboration with internal and external stakeholders regarding customer orders• Collaborated with supply planning and logistics teams to ensure customer orders were produced and delivered on time• Coordinated and launched 2nd shift assembly line as sole leadership including hiring, training, and engaging employees

Kalamazoo, Mi, Us

• Managed a production line of 15 assemblers with the goal of ensuring quality standards and monthly metrics were achieved• Restructured work instructions and assembly processes to improve efficiency and output at multiple build rates• Diagnosed and repaired nonfunctional medical devices and assembly equipment such as presses, lift assists, and tooling

Kalamazoo, Mi, Us

• Assembled hospital beds and other medical devices while upholding rigorous quality standards and safety procedures• Designated trainer in work cell for all contractors and employees on assembly processes, job duties, and 6S Lean Principles• Improved cross training by 50% throughout a large-scale production line by strategic planning and collaboration with peers

Bachelor Of Science - Bs, Software Engineering

High School Diploma