Chelsea Lucido Email & Phone Number

Stockholm, SE

Dallas, TX, US

• Daily maintenance on the nCino platform by monitoring support tickets and team mailbox supporting 1,600 system users
• Perform detailed analysis of user-reported issues and collaborate to provide effective short- and long-term solutions
• Maintain up-to-date knowledge of platform functionality, all user system functions and business banking processes

Garden City, NY, US

• Communicate effectively with customers, trucking companies, airlines, agents, and other EMO Trans offices worldwide
• Prepare, handle, and process documentation including house and master air waybills, commercial and customs documents
• Accurate and timely data entry into operating system, client billing, tracking and tracing of all air export cargo shipments

Kalamazoo, MI, US

• Expanded product expertise from one production line with five models to four production lines with 22 different models
• Collected and analyzed quality data daily on new production line to improve First Pass Yield daily metric from 30% to 80%
• Focused on continuous improvement of assembly processes to increase efficiency and unit output from 10 to 50 per day
• Lead daily team meeting with 40-60 assemblers and leadership team on business alignment and current production metrics
• Drove a culture of safety, positivity, and collaboration across multiple production teams that inspired other business units
• Collaborated with Advanced Operations Engineering team to develop a highly technical assembly line as the sole leadership

Kalamazoo, MI, US

• Achieved successful daily workflow of a large production line by managing efficient staffing and eliminating obstacles
• Performed data entry and administrative tasks daily with high attention to detail in Microsoft Excel and ERP systems
• Provided excellent customer service and collaboration with internal and external stakeholders regarding customer orders
• Collaborated with supply planning and logistics teams to ensure customer orders were produced and delivered on time
• Coordinated and launched 2nd shift assembly line as sole leadership including hiring, training, and engaging employees

Kalamazoo, MI, US

• Managed a production line of 15 assemblers with the goal of ensuring quality standards and monthly metrics were achieved
• Restructured work instructions and assembly processes to improve efficiency and output at multiple build rates
• Diagnosed and repaired nonfunctional medical devices and assembly equipment such as presses, lift assists, and tooling

Kalamazoo, MI, US

• Assembled hospital beds and other medical devices while upholding rigorous quality standards and safety procedures
• Designated trainer in work cell for all contractors and employees on assembly processes, job duties, and 6S Lean Principles
• Improved cross training by 50% throughout a large-scale production line by strategic planning and collaboration with peers

Bachelor Of Science - Bs, Software Engineering

High School Diploma