I'm a versatile Voice Over Talent & Dubbing Artist with a professional home studio. I bring brands to life through engaging storytelling for commercials, eLearning, explainer videos, and more. As a UGC Creator and Amazon Influencer with video, camera, and app skills, I excel at collaborating with brands to craft authentic content that resonates with viewers. Visit my website (ChelseaCohenVo.com) to hear my demos and let's discuss your next project!

Voice Talent approved for narration, gaming and animation for young children & teenagers with a midrange tone and varied pitch.

Strategic Support:▪️Monitored departmental and corporate goals, ensuring team alignment.Customer Focus:▪️Managed service request queue for efficient resolution of customer inquiries.▪️Analyzed service response rates, promoter scores, and overall performance.▪️Provided direct feedback to enhance individual performance and customer satisfaction.Training & Development:▪️Developed training assessments, designed training plans, and facilitated knowledge retention.▪️Mentored and coached team members, identifying areas for growth.▪️Recognized and motivated team members for high performance.Process Improvement:▪️Maintained process documentation to ensure operational efficiency.▪️Contributed to knowledge base development for improved resource access.Project Management:▪️Prioritized tasks and met deadlines through effective schedule management.▪️Solved problems creatively, removing roadblocks and mediating conflicts.Collaboration & Communication:▪️Built strong relationships with internal staff and customers.▪️Supported teams in enhancing service delivery and productivity.Additional Skills:▪️Strong customer service skills for conflict resolution and achieving customer satisfaction.

Technical Support:▪️Provided technical guidance on Centricity Practice Solution's EHR and PM systems to large market customers.▪️Adept at troubleshooting software, hardware, network, and operating system issues.Customer Focus:▪️Partnered closely with customers to identify and resolve technical concerns.▪️Documented and tracked action plans, keeping customers informed about case status.▪️Managed multiple issues simultaneously while consistently meeting departmental goals.Knowledge Base Management:▪️Created knowledge-based articles in the Salesforce Knowledge Management System.▪️Served as an Editorial Reviewer, ensuring accuracy and relevance of knowledge base content.Additional Skills:▪️Exceptional problem-solving and troubleshooting abilities.▪️Effective communication and collaboration with customers.