Chelsea Long work email
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Chelsea Long personal email
Detailed-oriented and results driven IT Project Manager with a solid foundation in Insurtech systems, workflow optimization, and delivering complex projects within Agile and Waterfall frameworks. Skilled in aligning technical solutions with business goals, managing cross-functional teams, and driving operational efficiencies. Experienced in stakeholder management, SDLC, and guiding teams to exceed performance metrics. Recognized for improving processes, fostering collaboration, and ensuring on-time, on-budget project delivery.
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Policy Administrator IiOrion180United States
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Project Manager/Subrogation Systems AnalystUsaa Jul 2023 - PresentTampa, Florida, United StatesOptimize the collaboration and workflows between Guidewire Claims Center and HyperQuest to improve claims handling efficiency, reduce errors, and enhance overall user satisfaction.● Conducted project kick-off meetings to define roles, objectives, and timelines, ensuring team alignment and successful project initiation.● Spearhead software enhancement initiatives by facilitating requirements-gathering sessions with stakeholders, fostering alignment and trust.● Delivered a 20% improvement in subrogation case processing times by leveraging Guidewire's capabilities and streamlining workflows.● Reduced workflow bottlenecks by automating task queue replenishment, enabling stakeholders to prioritize high-impact deliverables.● Liaise between IT and business teams to deliver clear project roadmaps, enhancing communication and execution. -
Auto Claims AdjusterUsaa Mar 2023 - Jul 2023Tampa, Florida, United States
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Total Loss SpecialistState Farm Apr 2022 - Jan 2023● Utilized risk analysis to identify potential liabilities, mitigated issues proactively, and ensured compliance with internal guidelines and regulatory standards.● Facilitated daily updates to stakeholders and leadership using structured reports, improving communication and decision-making efficiency.● Scoped and prioritized high-volume tasks (100+ catastrophic cases) to ensure accurate claim resolutions while adhering to strict deadlines, demonstrating effective backlog management.● Developed a standardized process for managing catastrophic cases, resulting in a 30% improvement in resolution times. -
Cat Auto AdjusterState Farm Apr 2022 - Jul 2022Conducted comprehensive risk analyses on claims, identifying potential liabilities and recommending proactive solutions that minimized company exposure
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Project ManagerOrion180 May 2021 - Apr 2022Melbourne, Florida, United States● Managed testing and implementation processes during the SDLC, ensuring seamless integration of new systems into existing workflows.● Utilized JIRA for tracking project progress, managing sprint tasks, and ensuring on-time delivery.● Mitigated risks to project schedules by conducting impact assessments and re-aligning resources to maintain timeline integrity.● Managed training program rollouts, creating user manuals and onboarding documentation, reducing onboarding time by 25%.● Partnered with stakeholders to design and align underwriting workflows with regulatory compliance and business goals, ensuring successful implementation.● Monitored project performance metrics, including cycle time, velocity, and throughput, to identify trends and optimize processes.● Delivered bi-weekly sprint metrics reports, highlighting team performance, burndown rates, and impediments to stakeholders
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Insurance Verification SpecialistMds (Medical Data Systems, Inc.) Nov 2019 - Sep 2020Melbourne, Florida, United States● Achieved 150% of claims closure rate on monthly basis for the largest company’s customer which generated $5 billion in patient service revenues in 2020 ● Maintained an open line of communication and transparency between customers and clients to improve business relationships ● Collaborated with clinical managers and designated persons to resolve customer disputes and issues, achieving customer satisfaction levels of 95% monthly ● Analyzed customers' data via CRM to determine action plans to improve claim resolution rate by 3% monthly. -
Licensed Insurance AgentAllstate Jan 2019 - Oct 2019Florida● Provided pre-sales consulting to create cross-selling opportunities to increase revenue ● Interviewed customers and used sales tactics in order to generate new business opportunities and presented them to the top management ● Explained coverage options to customers, using a self-made script and presentation that improved team performance ● Implemented CRM software to organize, manage, and track new business opportunities and nurture customer relationships to increase business revenue ● Overhauled sales process and systems to achieve revenue goals, consistently maintaining sales quota at 30% closing rate -
Special Project CoordinatorInnovation & Entrepreneurship Center Dec 2017 - May 2018Raleigh, North Carolina● Oversee entrepreneurship club activities, e.g. networking, leadership development ● Improved entrepreneurship club student enrollment for academic year 2017-2018 ● Provided entrepreneurial mentorship to team members and colleagues ● Established and foster partnerships with community leaders and vendors - (i.e - Zaxby’s, Bank of America, and Saint Augustine’s University) ● Collaborated with entrepreneurship teams at SXSW in Austin, TX 2018 to create a business plan for Home Depot, increasing homeownership for millennials -
Research And Development InternCarolina Small Business Development Fund Jun 2017 - Oct 2017Raleigh-Durham, North Carolina Area -
Student MentorPalm Bay High School Sep 2013 - Mar 2015Melbourne, FloridaVolunteer -
Girls Basketball CoachPalm Bay High School Sep 2013 - Mar 2015Melbourne, FloridaVolunteer
Chelsea Long Skills
Chelsea Long Education Details
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Business Administration And Management, General -
Careerist TechTechnical Sales -
General Studies
Frequently Asked Questions about Chelsea Long
What company does Chelsea Long work for?
Chelsea Long works for Orion180
What is Chelsea Long's role at the current company?
Chelsea Long's current role is Policy Administrator II.
What is Chelsea Long's email address?
Chelsea Long's email address is cl****@****180.com
What schools did Chelsea Long attend?
Chelsea Long attended Shaw University, Careerist Tech, Eastern Florida State College.
What skills is Chelsea Long known for?
Chelsea Long has skills like Microsoft Office, Research, Social Media, Leadership, Customer Service, Community Development, Economic Research, Team Building, Business Planning, Small Business, Coaching, Customer Satisfaction.
Who are Chelsea Long's colleagues?
Chelsea Long's colleagues are Marc Garner, Harshitha K., Timur Dincer, Joe Lavallee, Joshua Murphy Cpcu, Aic, Rebecca R., Oren Mayers.
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Chelsea Long
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Chelsea Long
Dallas-Fort Worth Metroplex2mhagroup.com, amnhealthcare.com3 +146952XXXXX
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