Chelsea Thompson Email & Phone Number

Greater New York City Area

Greater New York City Area

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Roswell, Ga

•Established first-of-its-kind service program focused on enhancing the quality and customer experience associated with new dispenser installations and account activation. Responsible for hiring and leading a new team of five employees, resulting in a 75% year-over-year reduction in complaints and a 30% reduction in the time sales professionals spend on dispenser installations. Recognized by the President of the Kimberly-Clark Professional Sector with the 2014 Individual Innovation Excellence Award for Business Process Innovation.•Led project aimed at recuing year-over-year dispenser trade spend. Refreshed pricing policies from a flat structure to one aligned with the value proposition associated with each dispensing system.•Launched product line extensions to sales professionals and distribution partners. Built sales professionals capabilities to clearly understand and communicate the features and benefits of the newest dispensing systems.

Roswell, Ga

•Utilized Lean Six Sigma principles while traveling to international manufacturing locations to implement process and material changes resulting in an annual savings of $790,000.•Conducted in-hospital market research with clinicians and executives. Analyzed data to better understand the value proposition associated with a new hand hygiene compliance tracking system. •Led structural and graphic packaging design development on a cross-functional team developing the Next Generation Eternal Feeding Tube product line. Obtained U.S. Food and Drug Administration approval to move forward with product commercialization.

Master Of Business Administration (Mba)

Bachelor Of Science, Packaging Science