Chelsea Mack Email & Phone Number

San Francisco, Ca, Us

-Value and authenticate over $6M in luxury handbags during in-person appointments, providing a relaxed, luxurious and educational experience-Demonstrate strategic leadership and trustworthiness as a partner with cross-functional teams to optimize operations, improve processes, and address real-time challenges, resulting in enhanced efficiency and streamlined procedures.-Collaborate closely with cross functional teams to elevate the consignor experience and minimize escalations, to ensure efficient logistics, set up, and breakdown of event spaces particularly during elevated offsite events for high-value consignors.- Conducte engaging training sessions on authentication and the history of handbag brands for retail teams, enhancing their expertise and brand knowledge and sales- Mentor and coach team members daily via Slack, providing guidance on pricing, authentication, and customer service to foster professional growth.- Conduct regular real-time assessments to measure technical and qualitative skills, providing valuable feedback for team improvement.-Provide valuable feedback to senior leaders regarding new operational updates and changes, ensuring effective implementation and operational success.- Develop comprehensive brand and style guides for the Expert and High Risk Authentication teams, ensuring consistency and accuracy in valuation processes

San Francisco, Ca, Us

-Provide pre-consignment pricing services and real-time valuations and authentication for fashion items, using a wide array of industry specific tools- Demonstrate strong problem-solving skills during in-person valuation appointments, handling client escalations with creative solutions and leveraging cross-functional relationships-Maintain strong understanding of pricing trends and the sell thru velocity of fashion items in The RealReal marketplace by working with the Pricing and Authentication teams-Maintain +60% velocity of product sell through using data analytics, research and market knowledge

Upon completion of the Ithaca College Customer Experience Program, I have joined the Advisory Board for continuing improvement and education around the changing landscape of customer service and experience in today's world. Through the program, I have built new capabilities to improve customer engagement and retention, explored new concepts for analyzing, managing, and consistently improving the customer experience. As a board member, I am responsible for -Preserving and enhancing the reputation and quality of the Customer Experience continuing education program at Ithaca College through strategic review of our executive education noncredit courses to the community, as well as helping to build our value to the business community. -Offering expert guidance to program faculty and students through occasional classroom visits, forums and conferences, and input on programs. -Promoting the program’s goal of linking industry with academia to help ensure that the work is relevant and benefits the business community. -Providing feedback on program's effectiveness and engaging in continuous professional development

With over 10 years of retail management experience and more than 6 years executive operations and sales experience at a multi-million dollar e-commerce business, I offer businesses administrative, social media and/or operational optimization support through a variety of tested methods and by building focused, actionable plans for the busy entrepreneur.

Casellina Di Scandicci, Florence, It

-Demonstrated leadership by engaging with top clients, ensuring the highest level of customer service, client re-engagement and after-sales experience.- Assisted team members in creating strategic plans to enhance and grow client relationships through CRM and appointment business, contributing to increased client retention and loyalty resulting in annual sales exceeding $15M-Provided timely feedback to associates, partnering with the Store Director to identify action plans for improvement and build succession plans for high-talent individuals.- Developed and executed training materials and coaching tools to elevate sales teams' knowledge and skills, fostering a culture of continuous improvement and excellence.- Onboarded and trained new hires for selling and selling support teams, delivering operational and selling ceremony trainings, product knowledge sessions, and industry updates to motivate and inspire the sales team- Planned and partnered cross-functionally to host in-store events and activations, collaborating with top sellers to build consignment-based business and coaching client advisors to strengthen appointment bookings, customer relationships resulting in increased revenues-Innovated to drive optimization of sales operations, meeting monthly profitability and KPI targets.-Led the pilot of Mobile POS, troubleshooting, providing ongoing feedback to product teams, and ensuring Client Advisor compliance for a positive customer experience.- Collaborated with global merchandising teams to ensure the right product mix and enhance client engagement through desirable items and elevated presentations.-Managed physical inventory and collaborated with regional operations teams to execute effectively, exceeding shrinkage targets-Effectively managed stock levels through direct communication with corporate merchandisers and inventory planning, maximizing sell-through and supporting the business.-Led back of house optimization efforts to improve efficiency

Casellina Di Scandicci, Florence, It

-Accelerate YoY growth 74% by coaching the team on product knowledge and incentivizing a focus on selling leather goods, optimizing the inventory mix to meet customer demand and avoid out-of-stock situations. -Responsible for departments with 94% YoY growth from date of hire-Continuously focused on incremental increases in service standards and product knowledge to elevate key performance indicators (KPIs) and consistently surpass budgets.-Conducted product knowledge trainings, empowering team members to confidently speak about products, answer client inquiries, and upsell by guiding clients to better and best offer options.-Mentored and trained team members along growth paths and clientele business, leading to individual sales surpassing targets and achieving 'Gucci Club' Status ($2M+ annually)-Collaborated with global merchandising and inventory teams to boost sales through strategic product mix and partnerships, optimizing over $200,000 of sub-optimally allocated product-Hosted private events and activations for high-value clients during the holiday season, strengthening relationships and engaging transient clients who visit Maui for a limited time.-Utilized data analysis to identify trends and predict buying patterns, ensuring the team could effectively speak to product offerings and maintain optimal inventory levels to avoid stock-outs

Santa Monica, Ca, Us

- Personally created a comprehensive VIP Customer Relationship Management system to elevate guest service and align with the prestigious Five-Star standards of the Four Seasons.- Continuously coached the sales team to adhere to brand standards, providing spot coaching to support upselling and cross-selling while maintaining an elevated customer experience.- Cultivated strong personal relationships with high-value clients, boosting sales, driving engagement for trunk show events, and fostering repeat business for both transient and local guests.- Hosted ongoing product knowledge trainings to keep the sales team well- informed about the product offerings, enabling them to provide excellent customer service.- Onboarded new hires in operational policies and procedures, ensuring a seamless integration into the team and brand standards.

Las Vegas, Nevada, Us

-Implemented and directly managed social media strategy for various restaurant, consumer and experiential luxury brands-Managed and created social media content for up to 10 accounts at one time-Measured, reported and optimized the success of every social media campaign-Collaborated with cross-functional Marketing, Sales and Product Development teams to ensure brand alignment, revenue metrics and goals achieved-Monitored SEO and user engagement, offering content optimization suggestions and insight -Developed relationships with industry professionals and influencers via social media to create a strong network and enhance ROI for clients

Atlanta, Ga, Us

-Spearheaded exponential sales growth, increasing total sales from $2.2 million in 2012 to $4.1 million in 2016, through strategic partnerships and channel development, accounting for over $2.6 million in sales-Collaborated closely with the CEO to develop the retail strategy and successfully implemented all initiatives, including strategic marketing and press plans executed by the team-Directly managed all sales channels, encompassing retail locations, e-commerce, wholesale, boutique, and partnered accounts.-Implemented highly effective inventory management programs and reporting tools to minimize shrinkage and loss while supporting trend and sales analysis.-Created open-to-buy plans to fulfill curated vision and increase inventory turn rates, supporting the buying and authentication operation as needed-Optimized launch-to-site processes with buying, photography, and copy teams to ensure consistent launch times and unit targets.-Allocated and curated all merchandise across partnered and proprietary platforms, driving sales to exceed budget targets and reduce stock-outs-Developed guidelines for data and copy transfer for multi-brand partnered and wholesale selling events, while closely monitoring cost of goods and profit margins to align with company targets.-Led coaching initiatives to promote superior customer service and relationship-building, driving trust, loyalty, and overall profitability.-Tracked critical metrics such as gross margins, cost of goods sold, net profits, inventory turn times, shrinkage, and Net Promoter Scores (NPS).-Successfully managed the opening of a showroom and two traditional retail spaces, overseeing planning, budgets, buildouts, and necessary legal and community approvals.-Partnered with the Head of Marketing and Branding to develop cohesive and effective messaging targeting key audiences, resulting in increased traffic and profits.

Houston, Tx, Us

- Continuously coached the sales team to adhere to brand standards, providing spot coaching to support upselling and cross-selling while maintaining an elevated customer experience.- Designed and coordinated all store presentation and visual displays, including unique window displays to enhance brand recognition and drive revenues- Cultivated strong personal relationships with clients, boosting sales, driving engagement by hosting in store events for special promotions, fostering repeat business and incremental sales- Onboarded new hires in operational policies and procedures, ensuring a seamless integration into the team and brand standards.- Developed and executed all marketing outreach on local level to increase customer base- Received new shipments, prepared all merchandise to be floor-ready, restocking and resetting floor displays to drive engagement and sales

-Collaborated closely with the CEO to develop the retail strategy and successfully implemented all initiatives, including strategic marketing, merchandising and sales plans-Continuously focused on incremental increases in service standards and product knowledge to elevate key performance indicators (KPIs) and consistently surpass budgets.- Designed and coordinated all store presentation and visual displays, including window displays-Mentored and coached team members on sales and service, leading to elevated sales sales enough to support a store expansion and relocation, with the addition of a accessories-only sister location to the group- Managed all marketing outreach on local level, including in-store events and promotions, strengthening relationships and engaging clients-Utilized data analysis to identify trends and predict buying patterns, ensuring the team could effectively speak to product offerings and maintain optimal inventory levels to avoid stock-outs- Onboarded and trained new hires, delivering operational and selling ceremony trainings, product knowledge sessions, and visual merchandising coaching to motivate and inspire the team- Received new shipments and prepared merchandise to be floor-ready, restocking and enhancing brand image and sales through visual merchandising

Bachelor Of Science - Bs, Clothing, Textiles And Merchandising

Associate'S Degree, Merchandise Marketing