Chelsea Holcomb Email & Phone Number

Conshohocken, Pa, Us

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Coordinated the SNP (Special Needs Plan) data integration project between two teams by creating a project plan, business requirement document, and work-flow process that streamlined the copy of the DataMart which aided in the improvement of downstream batch job impact for any proceeding database object modifications.Worked Tasks across 5 Portfolio Projects and the SNP DataMart production que to deliver on business requirements by analyzing, developing, and testing code in SQL and Teradata servers which was approved and accepted by business users for deployment into production environments.

Philadelphia, Pennsylvania, United States

Developed a KPI Scorecard for the command center for its 23 different services using Tableau to visualize and present findings to management and service owners which assisted in identifying areas of opportunity for process improvement and automation.Generated ad-hoc reports that focused on Service Now (SNOW) SLA and SLO analytics for leadership and teams which was used to present in all-hands meetings to illustrate the momentum of different areas within the infrastructure organization. Created project proposals by coordinating the collaboration between service owners and leadership to set expectations, timelines, and budgets.

Franklin Lakes, New Jersey, United States

Created a dashboard using Tableau that visualized the usage of the IGNIO automation tool to analyze batch jobs, comparing mean time to resolve and mean time to respond of manual and automated work.Collaborated with the Mainframe Batch Management Team to identify batch jobs ideal for shifting off manual processes to automated processes which resulted in a decrease in overall KPIs and an increase in the command center sigma value.

Rochelle Park, New Jersey

Conducted user research to understand intranet user needs by creating journey maps, personas, and conducting interviews that focused on three primary stakeholders. Managed and designed an intranet site by maintaining a proper balance of content and tools focusing on keeping the site updated. Ensured that intranet software was compliant with the company’s IT security standards by performing due diligence.

Bachelor'S Degree, Business And Information Systems, 3.74

Activities and Societies: Alpha Sigma Tau, Alpha Sigma Tau Director of Philanthropy

Associate Of Science - As, Philosophy

Associate Of Science - As, Business Administration And Management, General

Associate Of Science - As, Communication And Media Studies

Associate Of Science - As, Behavioral Sciences

Information Systems