Chelsea Nylen Email & Phone Number

- Provide assistance to front line staff with questions, issues, and escalations in real time utilizing internal communication tools- Host VO (Virtual Office) sessions to assist the department leveraging product and process expertise - Monitor product specific Slack channels and coordinate any communications needed- Identify opportunities and knowledge gaps at an agent and documentation level- Monitor for critical site issues and escalate to the proper resources to ensure a speedy resolution- Process escalated cases internally with highest level professionalism and a strong focus on the overall user experience- Complete product specific tasks as required- Supports the business during all operating hours (24/7-365)

Winter Garden, Florida, United States

Orlando, Florida, United States

Lake Buena Vista

Organizing and planning talent schedules, booking special viewings, and securing talent areas while ensuring guests adhere to time tables / Providing guests exclusive access to theme park attractions and experiences / Working closely with partners across the resort to provide impeccable service to guests expecting a high quality product / ensuring confidentiality while working closely with high-profile clientele (celebrities, professional athletes, entertainment personalities, etc.) / Operating a fifteen-passenger vehicle, abiding by Department of Transportation Standards / Working as the liaison between Walt Disney World and talent host Emma Bunton for the Disney Parks Holiday Celebration 2019

Lake Buena Vista

Educating and demonstrating the basics of the Disney Character Performer role / Explaining the importance of Disney Heritage, Tradition, and Legacy to trainees throughout a five day training process / Professionally administer feedback, provide challenges, and answer questions / Facilitate and make familiar company materials, equipment, and information to trainees, peers, and other partners / Handling tasks in short amounts of time while following strict minute-by-minute schedules

Lake Buena Vista

Utilizing multiple technology platforms to assist guests experiencing challenges on their mobile device / Partnering with multiple lines of business to further guest satisfaction and aid in problem-solving park-wide / Creating solutions for guests with concerns and issuing appropriate and achievable recovery / Handling multiple forms of payment / Selling and up-selling products including but not limited to theme park tickets, Walt Disney World Annual Passes, electronic photo services, special discounted tickets, promotions, and seasonal offerings / Guiding guests in their travel experience by retaining extensive information of the Walt Disney World property to provide suggestions and cultivate an end to end experience that lasts after their vacation

Orlando, Florida, United States

Assisting in coordination of community events hosted by the organization exposing the product to the city of Orlando by creating tangible resources and promotional memorabilia to distribute / Responding to the needs of various administration and leaders while maintaining a professional demeanor an flexible attitude / Attending every Orlando City home game and ensuring that each venue is properly equipped with the resources to provide clientele with a superb athletic experience in an energetic yet organized environment

Statesboro, Georgia, United States

Directly reporting to the Education Department head / Creating reports and distributing information to leaders, peers, and clients / Making inventory of office supplies, merchandise, marketing resources, and documents / Assisting in scheduling meetings, conferences, and events / Coordination of department events including art shows and education exhibitions / Assisting with new student recruitment and advising / Operating office machinery and technology / Inputting data and creating spreadsheets with relative information / Planning birthday and holiday event parties / Answering internal and external phone calls and directing them to the appropriate individuals / Utilizing organizational and time management skills