Chelsea Kelley Email & Phone Number

Bellevue, Washington, United States

Bellevue, Washington

• Help lead a team of analysts specializing in alert and dashboard creation/maintenance – goal is primarily focused around reducing time to detect metrics and ensuring proper alerting is in place during production outages.• Coordinate with IMT and NOC to define incident priority and drive for resolution on technical bridges.• Liaison for my team when working with other service owners. Topics of discussion include alerting/monitoring recommendations, service monitoring onboarding, team information sessions, etc• Communicate with Senior Leadership during high pressure scenarios - large production incidents, high visibility projects, etc.• Mentor new teammates with bi-weekly technical 1:1s.• Work as part of the leadership team to establish effective team culture and drive for process improvements.

• Detect customer impacting issues using alerts and dashboards (Splunk, Catchpoint, Grafana/Graphite, PagerDuty, AWS).• Utilize deep architectural knowledge and analytical skills to quickly determine where livesite impacting issues are occurring and who owns them.• Ability to build optimized and complex queries (Splunk) in a vast and unfamiliar set of data to find anomalies. • Provide analytics on technical bridges – error trends, customer impact/experience, potentially impacting changes, start/end times, context, etc.• Communicate with developers, NOC, IMT, and other technical teams to achieve a stable environment. • Create monitoring dashboards & alerts for my team and other service teams (Splunk, Grafana).• Send post-incident writeups to stakeholders (time to detect, time to acknowledge, summary, root cause, etc.)• Investigate and triage employee reported feedback and bugs (Expedia Dogfood).• Write technical documentation.

Bellevue, Wa

Bellingham, Washington Area

- Maintained the residential computer labs on campus and provided support to the Assistant IT Director for University Residences. - Managed large-scale relocation of offices requiring coordination & scheduling with different departments and individuals.- Analyzed data acquired from metric software to make educated decisions reducing wait times in busy computer labs, benefiting customers.- Exercised hardware and software troubleshooting skills to solve customer issues.- Utilized Excel to record hardware inventory campus-wide.- Generated quarterly & annual reports outlining supply usage, activity levels in each lab, loss, and notable events allowing for continuous improvement of our services.- Maintained a Wiki with updated procedures and meeting notes.

Bachelor'S Degree, Business Administration - Management Information Systems

Education record

High School