Chelsea Ramirez Email & Phone Number

Texas, United States

Waxahachie, Texas, United States

Dallas, Texas, United States

- Recruitment Leadership: Led a team of Recruiters and support staff to consistently meet and exceed weekly recruitment goals, aligning with end-to-end candidate and hiring manager experiences.- Strategic Recruitment and Compliance: Developed recruitment and compliance strategies using diverse tools, including social media, to attract and retain qualified drivers, resulting in 50% retention rate of new hires within one year.- Alignment with Business Needs: Collaborated with Operations to ensure hiring aligned with immediate and long-term business needs, with a focus on prioritizing key roles.- Enhanced Application Process: Implemented streamlined application processes, resulting in a remarkable 66% reduction in the disqualification rate of prospective drivers during the hiring process.- Data-Driven Recruitment: Utilized data analytics to identify market trends and optimize recruitment efforts, enhancing the effectiveness of the recruitment strategy.- Regulatory Compliance: Ensured full compliance with federal and state regulations in recruitment, student services, and debt collection activities, maintaining a flawless record of 100% compliance with DOT, FMCSA, and FDCPA.- Comprehensive Training Programs: Developed robust training programs for full-desk recruiting, CSR, administration, student services coordinator, and debt collection positions.- Effective Reporting and Communication: Employed applicant tracking system, data analysis and other tools for weekly reporting on recruitment activities, providing key stakeholders with updates on openings and essential performance indicators (KPIs).

Dallas-Fort Worth Metroplex

• Led and oversaw both driver recruiting and verifications team, ensuring the hiring of qualified drivers who met company standards and regulatory requirements while mitigating risk and maintaining DOT compliance.• Stayed up-to-date on relevant federal, state, and local laws and regulations pertaining to driver qualifications, licenses, and safety standards, and ensured that recruitment practices were in accordance with these requirements.• Implemented and maintained a robust driver qualification and verification process, including the establishment of standard operating procedures, documentation, and record-keeping systems, to ensure consistency and accuracy in hiring decisions and risk mitigation efforts.• Monitored and analyzed recruitment and verification metrics to assess the effectiveness of the process, identified areas for improvement, and implemented strategies to enhance efficiency and reduce risk.• Provided guidance and training to the recruiting team on risk mitigation strategies, compliance requirements, and best practices in driver recruiting and verification processes.• Fostered strong relationships with external partners, such as background check providers and verification services, to ensure access to reliable and accurate information for risk assessment and driver selection.• Maintained confidentiality and discretion when handling sensitive information related to background checks, verifications, and legal compliance matters.• Established and managed an offshore recruiting operation consisting of ESL (English as a SecondLanguage) speakers.• Conducted thorough training programs to enhance English language proficiency and communication skills of the offshore recruiting team, enabling them to effectively engage with candidates and clients.• Oversaw the day-to-day operations of the offshore recruiting team, including assigning tasks, setting goals, and monitoring performance to ensure targets were met or exceeded.

Dallas, Texas

• Managed and oversaw a team of 20 driver recruiters and administrative staff, providing leadership, guidance, and mentorship to ensure their professional development and high performance.• Developed and implemented comprehensive driver recruiting strategies and initiatives to attract, hire, and retain qualified drivers, aligned with the company's goals and regulatory requirements.• Collaborated with internal stakeholders, such as operations, safety, and HR departments, to understand driver staffing needs and develop recruitment plans that met organizational objectives.• Monitored recruitment metrics and key performance indicators (KPIs) to assess team and individual performance, identify areas for improvement, and implement strategies to enhance recruitment efficiency and effectiveness.• Conducted regular performance evaluations and provided constructive feedback to drive continuous improvement and maximize team productivity.• Stayed abreast of industry trends, market conditions, and competitor practices to proactively adjust recruitment strategies and maintain a competitive advantage in driver acquisition.• Foster strong relationships with driving schools, industry associations, and other relevant organizations to enhance candidate sourcing channels and expand the company's talent pool.• Collaborated with marketing and communications teams to develop and implement compelling recruitment campaigns, including online advertisements, and social media presence to attract and engage prospective drivers.• Ensured compliance with all applicable federal, state, and local regulations regarding driver qualifications, licenses, and safety standards throughout the recruitment process.• Regularly reported recruitment metrics, progress, and challenges to senior executive management, providing insights and recommendations for improving driver recruiting strategies and outcomes.

Dallas, Texas, United States

• Recruited CDL drivers by utilizing various sourcing strategies such as job boards, online advertisements, social mediaplatforms, and industry networking events.• Screened and assessed driver applications, conducting thorough interviews and reference checks to evaluate qualifications,experience, and driving records.• Collaborated with driver training schools and attended career fairs to establish partnerships and maintain a consistentpipeline of qualified CDL driver candidates.• Developed and maintained relationships with driver candidates, providing timely and accurate information about jobopportunities, benefits, and company policies.• Managed applicant tracking systems (ATS) and maintained accurate and up-to-date records of driver applications,assessments, and hiring decisions.• Monitored industry trends, market conditions, and competitor practices to adjust recruitment strategies and remaincompetitive in attracting top CDL driver talent.

Rowlett, Texas

Supervised up to 15 employees at a time. Provided excellent customer service. In my management role, I kept track of food costs, expenses, accounts receivable invoices, hired, coached and trained new and experienced employees. I also handled a large volume of incoming calls and delegated tasks as needed.

Rowlett, Texas

Dispatched tow truck services for the cities of Garland, Rowlett, and Sachse, Texas, for several car dealerships around the Dallas-Fort Worth Metroplex, as well as private tow services. Corresponded with 911 Dispatch, keeping a cool, calm, professional environment while handling a high volume of calls. Processed payments with cash, check, card, and ComChek. Impounded and released vehicles from the impound, using the Texas Department of Licensing and Regulation guidelines.