Chelsea Reyes Email and Phone Number
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Customer-centric aspiring Head of Product Design with startup mindset offers 15 years’ experience overseeing design production strategies from inception to launch across multiple industries including non-profit, ecommerce, social media, and information technology. Leads, scales, and aligns high-performing design teams with focus on user-centered research, gathering requirements that inform design direction of new products, features, and functionality that ensures cohesive, integrated user experiences and high-quality delivery. Collaborates with partners in engineering and product management to create and prioritize product roadmaps and design-centered functional enhancements.
Servicenow
View- Website:
- servicenow.com
- Employees:
- 5
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Senior Manager, Ux Design - Go To MarketServicenow Jul 2024 - PresentSanta Clara, Ca, Us -
Contract Staff Ux Designer @ Creative CircleServicenow Apr 2024 - Jul 2024Santa Clara, Ca, Us -
Principal Designer/OwnerPencil & Mouse Sep 2008 - PresentBellevue, Wa, UsPersonal design studio that covers the full range of design, from web and print to UX/UI and illustration. We have special focus in identity packages and full website design.Clients have included: Mercer Island Farmer's Market, High J Orchards, Stella Farm, Evergreen Equestrian Center, Redeemer Lutheran Church, Absolute Equestrian, Novella Farms, Lake Washington Saddle Club, Bridle Trails Park Foundation, and Sharkey Farm. -
Director Of Product DesignHighspot May 2021 - Jun 2023Seattle, Washington, UsDIRECTOR, PRODUCT DESIGN: Supported design team through enormous growth, assuming responsibilities from a Senior IC to Product Design Manager for team of 5 designers over 1.5 years while still producing designs as IC. Released two pivotal products during tenure and earned promotion to Director to oversee newest product offering, Training & Coaching. Currently oversee 3 designers and contribute to growth and strategy of product design team as well as process improvements for increased efficiency. - Drove 0% to +70% product accessibility as SME and design lead on WCAG 2.0 AA compliance efforts- Increased monthly viewership over 400% and new page creation 350% over 2 years with Smartpages platform release- Built 0 to 1 Training & Coaching product, contributing to 20%+ of revenue 1.5 years after releasing for general availability- Grew team of 4 to 16+ designers over 3.5 years in order to scale with business- Acting Head of Product Design for Dec 2022 - April 2023, managing a team of 3 managers/directors and 13 IC product designers -
Senior Product Design ManagerHighspot Nov 2019 - May 2021Seattle, Washington, Us• Design lead for Highspot's Training & Coaching feature, from initial explorations to GA. Lead a team of 2 designers on the Training & Coaching team while also contributing design assets as an IC.• Involved in the hiring process for senior and principal product designers, and a product design manager.• Implemented a weekly product design critique and standup to help collaboration and communication in our growing product design team.• Helped transition the design team into JIRA from Smartsheet/Trello.• Improved process and communication throughout the product team. -
Senior Product Design LeadHighspot May 2019 - Nov 2019Seattle, Washington, Us -
Senior Product DesignerHighspot May 2018 - Apr 2019Seattle, Washington, Us• Acted as the only product designer for approximately 5 months.• End to end design from research and requirements, to visual design and visual QA/testing.• Worked with a team of front end developers to make the product WCAG 2.0 AA compliant (accessibility) through testing and implementing new design patterns, such as a "skip to" control and identifying landmarks for screen readers.• Made improvements to the mobile and tablet app, such as a redesigned online/offline toggle, explorations into management of offline content, and a new app splash screen.• Designed a new Slack app integration.• Designed a new Dynamics CRM integration.• As the design lead, I launched the new "web builder" tool to GA - "Smartpages" - this involved working with a team of developers and PMs to manage the entire project process, alignment of the team on the GA goal of allowing non-technical users to be able to create beautiful Smartpages, formulate northstar goals and designs, click-stops to reach the northstar, and many alignment syncs with the team. The Smartpages tool is one of the cornerstones of the Highspot product, with a huge adoption rate.• Helped hire and mentor other senior product designers and visual designers.• Fostered camaraderie on the design team by implementing a weekly design team critique. -
Ux ArchitectThe Garrigan Lyman Group May 2017 - Jan 2018Seattle, Wa, UsUX DESIGNER: Served as UX specialist on project teams. Produced briefs, business requirements, sitemaps, user flows, usability test plans, wireframes, high-fidelity comps for prototypes, specifications for developers. Gained experience with both B2C and B2B projects, responsive websites and portals, product development, complex and challenging information architecture. Conducted quantitative and qualitative usability testing. Acted as team product owner to help manage complex designs, maintain vision, and assisted team to collaborate and stay informed and focused.- Upheld design integrity for large projects by improving, simplifying, and standardizing design processes and systems- Saved client money on project by conducting quantitative and qualitative usability testing prior to development- Reduced complexity of client’s external marketing website and internal portal by auditing information architecture -
User Experience Designer, Team LeadProvoke Solutions Jul 2014 - May 2017The Colony, Texas, UsUX DESIGNER, TEAM LEAD: Oversaw end-to-end UX product design. Conducted requirement gathering workshops and user research activities including user flows and user journeys. Defined goals and success metrics, wrote briefs, user stories, and information architecture documents. Employed Agile process for quick iterations under ambiguous and constantly shifting priorities in high-energy environment. Articulated design decisions to product owners and executives. Created prototypes and high-fidelity comps to obtain end-user feedback via usability studies. Performed occasionally as front-end developer, using Visual Studio to turn designs into functioning code, utilizing Bootstrap framework and HTML5/CSS3/LESS.- Contributed to success of small startup agency by acting as project manager, designer, and occasional developer- Earned promotion from junior level to team lead within 2 years by managing multiple complex projects and clients -
Visual Web DesignerAllrecipes.Com International Jan 2014 - May 2014Seattle, Wa, Us• Managed the graphic needs for Allrecipes International, spanning 18 localized sites in 12 languages.• Worked directly with site producers and account managers for each international site.• Planned, researched, designed mockups and produced wallpapers, banners, widgets, for social media, sales and ads operations, and internal promotions.• Time management, communication, and organizational skills were extremely advantageous in this role, as the only designer for many months for the international team. -
Web: Graphic DesignerZumiez Sep 2013 - Jan 2014Lynnwood, Wa, Us• Focused on interjecting the brand and associated brands into email, banner, and site design.• Provided the print-perspective for the catalog design.• Involved in all aspects of planning, research, inter-department collaboration, and design and printing of the catalog. -
Associate Graphic DesignerBlue Nile Oct 2012 - Sep 2013New York, Ny, Us• Lead the redesign efforts to update the career section of their site, including research, user experience, and photo direction.• Designed banner ads optimized for web and created comps for new webpages.• As an email designer, I made every email play in to the Blue Nile brand and get their message across succinctly.• Coordinated between multiple departments successfully with excellent communication practices.• Juggled multiple projects and deadlines at a time by being extremely organized and managing time effectively.(Hired from contract production role to permanent designer role Jan. 2013)
Chelsea Reyes Skills
Chelsea Reyes Education Details
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Cornish College Of The ArtsVisual Communication Design -
Ixdf - The Interaction Design FoundationUser Experience And Interaction Design -
Lake Washington Institute Of TechnologyMultimedia Design And Production -
Mount Holyoke CollegeSpanish
Frequently Asked Questions about Chelsea Reyes
What company does Chelsea Reyes work for?
Chelsea Reyes works for Servicenow
What is Chelsea Reyes's role at the current company?
Chelsea Reyes's current role is Design Leadership | End-to-End Design – Product Strategy – Team Leadership.
What is Chelsea Reyes's email address?
Chelsea Reyes's email address is sh****@****ail.com
What is Chelsea Reyes's direct phone number?
Chelsea Reyes's direct phone number is +120649*****
What schools did Chelsea Reyes attend?
Chelsea Reyes attended Cornish College Of The Arts, Ixdf - The Interaction Design Foundation, Lake Washington Institute Of Technology, Mount Holyoke College.
What are some of Chelsea Reyes's interests?
Chelsea Reyes has interest in Animals, Fine Art, Graphic Design, Health, Education, Environment, Girl Scouts, Layout, Science And Technology, Music.
What skills is Chelsea Reyes known for?
Chelsea Reyes has skills like Graphic Design, Adobe Creative Suite, Indesign, Typography, Web Design, Illustrator, Photoshop, Interaction Design, Advertising, User Interface Design, Illustration, Html.
Who are Chelsea Reyes's colleagues?
Chelsea Reyes's colleagues are Sandeep Suthari, Vijesh Peringhat, Anvit Garg, Anusha K, Leonardo Tonzar, Prithvi Yoganand, Simen Hundere Ruud.
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