Chelsea Reyes

Chelsea Reyes Email and Phone Number

Design Leadership | End-to-End Design – Product Strategy – Team Leadership @ ServiceNow
2225 Lawson Lane, Santa Clara, CA 95054, us
Chelsea Reyes's Location
Bellevue, Washington, United States, United States
Chelsea Reyes's Contact Details
About Chelsea Reyes

Customer-centric aspiring Head of Product Design with startup mindset offers 15 years’ experience overseeing design production strategies from inception to launch across multiple industries including non-profit, ecommerce, social media, and information technology. Leads, scales, and aligns high-performing design teams with focus on user-centered research, gathering requirements that inform design direction of new products, features, and functionality that ensures cohesive, integrated user experiences and high-quality delivery. Collaborates with partners in engineering and product management to create and prioritize product roadmaps and design-centered functional enhancements.

Chelsea Reyes's Current Company Details
ServiceNow

Servicenow

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Design Leadership | End-to-End Design – Product Strategy – Team Leadership
2225 Lawson Lane, Santa Clara, CA 95054, us
Website:
servicenow.com
Employees:
5
Chelsea Reyes Work Experience Details
  • Servicenow
    Senior Manager, Ux Design - Go To Market
    Servicenow Jul 2024 - Present
    Santa Clara, Ca, Us
  • Servicenow
    Contract Staff Ux Designer @ Creative Circle
    Servicenow Apr 2024 - Jul 2024
    Santa Clara, Ca, Us
  • Pencil & Mouse
    Principal Designer/Owner
    Pencil & Mouse Sep 2008 - Present
    Bellevue, Wa, Us
    Personal design studio that covers the full range of design, from web and print to UX/UI and illustration. We have special focus in identity packages and full website design.Clients have included: Mercer Island Farmer's Market, High J Orchards, Stella Farm, Evergreen Equestrian Center, Redeemer Lutheran Church, Absolute Equestrian, Novella Farms, Lake Washington Saddle Club, Bridle Trails Park Foundation, and Sharkey Farm.
  • Highspot
    Director Of Product Design
    Highspot May 2021 - Jun 2023
    Seattle, Washington, Us
    DIRECTOR, PRODUCT DESIGN: Supported design team through enormous growth, assuming responsibilities from a Senior IC to Product Design Manager for team of 5 designers over 1.5 years while still producing designs as IC. Released two pivotal products during tenure and earned promotion to Director to oversee newest product offering, Training & Coaching. Currently oversee 3 designers and contribute to growth and strategy of product design team as well as process improvements for increased efficiency. - Drove 0% to +70% product accessibility as SME and design lead on WCAG 2.0 AA compliance efforts- Increased monthly viewership over 400% and new page creation 350% over 2 years with Smartpages platform release- Built 0 to 1 Training & Coaching product, contributing to 20%+ of revenue 1.5 years after releasing for general availability- Grew team of 4 to 16+ designers over 3.5 years in order to scale with business- Acting Head of Product Design for Dec 2022 - April 2023, managing a team of 3 managers/directors and 13 IC product designers
  • Highspot
    Senior Product Design Manager
    Highspot Nov 2019 - May 2021
    Seattle, Washington, Us
    • Design lead for Highspot's Training & Coaching feature, from initial explorations to GA. Lead a team of 2 designers on the Training & Coaching team while also contributing design assets as an IC.• Involved in the hiring process for senior and principal product designers, and a product design manager.• Implemented a weekly product design critique and standup to help collaboration and communication in our growing product design team.• Helped transition the design team into JIRA from Smartsheet/Trello.• Improved process and communication throughout the product team.
  • Highspot
    Senior Product Design Lead
    Highspot May 2019 - Nov 2019
    Seattle, Washington, Us
  • Highspot
    Senior Product Designer
    Highspot May 2018 - Apr 2019
    Seattle, Washington, Us
    • Acted as the only product designer for approximately 5 months.• End to end design from research and requirements, to visual design and visual QA/testing.• Worked with a team of front end developers to make the product WCAG 2.0 AA compliant (accessibility) through testing and implementing new design patterns, such as a "skip to" control and identifying landmarks for screen readers.• Made improvements to the mobile and tablet app, such as a redesigned online/offline toggle, explorations into management of offline content, and a new app splash screen.• Designed a new Slack app integration.• Designed a new Dynamics CRM integration.• As the design lead, I launched the new "web builder" tool to GA - "Smartpages" - this involved working with a team of developers and PMs to manage the entire project process, alignment of the team on the GA goal of allowing non-technical users to be able to create beautiful Smartpages, formulate northstar goals and designs, click-stops to reach the northstar, and many alignment syncs with the team. The Smartpages tool is one of the cornerstones of the Highspot product, with a huge adoption rate.• Helped hire and mentor other senior product designers and visual designers.• Fostered camaraderie on the design team by implementing a weekly design team critique.
  • The Garrigan Lyman Group
    Ux Architect
    The Garrigan Lyman Group May 2017 - Jan 2018
    Seattle, Wa, Us
    UX DESIGNER: Served as UX specialist on project teams. Produced briefs, business requirements, sitemaps, user flows, usability test plans, wireframes, high-fidelity comps for prototypes, specifications for developers. Gained experience with both B2C and B2B projects, responsive websites and portals, product development, complex and challenging information architecture. Conducted quantitative and qualitative usability testing. Acted as team product owner to help manage complex designs, maintain vision, and assisted team to collaborate and stay informed and focused.- Upheld design integrity for large projects by improving, simplifying, and standardizing design processes and systems- Saved client money on project by conducting quantitative and qualitative usability testing prior to development- Reduced complexity of client’s external marketing website and internal portal by auditing information architecture
  • Provoke Solutions
    User Experience Designer, Team Lead
    Provoke Solutions Jul 2014 - May 2017
    The Colony, Texas, Us
    UX DESIGNER, TEAM LEAD: Oversaw end-to-end UX product design. Conducted requirement gathering workshops and user research activities including user flows and user journeys. Defined goals and success metrics, wrote briefs, user stories, and information architecture documents. Employed Agile process for quick iterations under ambiguous and constantly shifting priorities in high-energy environment. Articulated design decisions to product owners and executives. Created prototypes and high-fidelity comps to obtain end-user feedback via usability studies. Performed occasionally as front-end developer, using Visual Studio to turn designs into functioning code, utilizing Bootstrap framework and HTML5/CSS3/LESS.- Contributed to success of small startup agency by acting as project manager, designer, and occasional developer- Earned promotion from junior level to team lead within 2 years by managing multiple complex projects and clients
  • Allrecipes.Com International
    Visual Web Designer
    Allrecipes.Com International Jan 2014 - May 2014
    Seattle, Wa, Us
    • Managed the graphic needs for Allrecipes International, spanning 18 localized sites in 12 languages.• Worked directly with site producers and account managers for each international site.• Planned, researched, designed mockups and produced wallpapers, banners, widgets, for social media, sales and ads operations, and internal promotions.• Time management, communication, and organizational skills were extremely advantageous in this role, as the only designer for many months for the international team.
  • Zumiez
    Web: Graphic Designer
    Zumiez Sep 2013 - Jan 2014
    Lynnwood, Wa, Us
    • Focused on interjecting the brand and associated brands into email, banner, and site design.• Provided the print-perspective for the catalog design.• Involved in all aspects of planning, research, inter-department collaboration, and design and printing of the catalog.
  • Blue Nile
    Associate Graphic Designer
    Blue Nile Oct 2012 - Sep 2013
    New York, Ny, Us
    • Lead the redesign efforts to update the career section of their site, including research, user experience, and photo direction.• Designed banner ads optimized for web and created comps for new webpages.• As an email designer, I made every email play in to the Blue Nile brand and get their message across succinctly.• Coordinated between multiple departments successfully with excellent communication practices.• Juggled multiple projects and deadlines at a time by being extremely organized and managing time effectively.(Hired from contract production role to permanent designer role Jan. 2013)

Chelsea Reyes Skills

Graphic Design Adobe Creative Suite Indesign Typography Web Design Illustrator Photoshop Interaction Design Advertising User Interface Design Illustration Html Creative Direction Branding And Identity Css Visual Communication Email Marketing Wireframes Adobe Acrobat Adobe Illustrator Visual Design User Experience Design Art Direction Balsamiq Customer Service Visual Identity Mobile Design User Experience Information Architecture Wireframing Sketch User Research User Interface Prototyping Axure Rp Usability Testing Analytical Skills Product Design User Stories User Journeys Logo Design Layout Flyers Dreamweaver Microsoft Office Packaging Corporate Identity Logos Pre Press Print Production Digital Illustration E Commerce Social Media Brand Development Catalogs Experience Design

Chelsea Reyes Education Details

  • Cornish College Of The Arts
    Cornish College Of The Arts
    Visual Communication Design
  • Ixdf - The Interaction Design Foundation
    Ixdf - The Interaction Design Foundation
    User Experience And Interaction Design
  • Lake Washington Institute Of Technology
    Lake Washington Institute Of Technology
    Multimedia Design And Production
  • Mount Holyoke College
    Mount Holyoke College
    Spanish

Frequently Asked Questions about Chelsea Reyes

What company does Chelsea Reyes work for?

Chelsea Reyes works for Servicenow

What is Chelsea Reyes's role at the current company?

Chelsea Reyes's current role is Design Leadership | End-to-End Design – Product Strategy – Team Leadership.

What is Chelsea Reyes's email address?

Chelsea Reyes's email address is sh****@****ail.com

What is Chelsea Reyes's direct phone number?

Chelsea Reyes's direct phone number is +120649*****

What schools did Chelsea Reyes attend?

Chelsea Reyes attended Cornish College Of The Arts, Ixdf - The Interaction Design Foundation, Lake Washington Institute Of Technology, Mount Holyoke College.

What are some of Chelsea Reyes's interests?

Chelsea Reyes has interest in Animals, Fine Art, Graphic Design, Health, Education, Environment, Girl Scouts, Layout, Science And Technology, Music.

What skills is Chelsea Reyes known for?

Chelsea Reyes has skills like Graphic Design, Adobe Creative Suite, Indesign, Typography, Web Design, Illustrator, Photoshop, Interaction Design, Advertising, User Interface Design, Illustration, Html.

Who are Chelsea Reyes's colleagues?

Chelsea Reyes's colleagues are Sandeep Suthari, Vijesh Peringhat, Anvit Garg, Anusha K, Leonardo Tonzar, Prithvi Yoganand, Simen Hundere Ruud.

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