Chelsea Ross Frank Email & Phone Number

Deerfield Beach, FL, US

Deerfield Beach, Florida, United States

Deerfield Beach, Florida, United States

Information Technology ServicesInformation Security

Miami, Florida, United States

• Led the development of end-to-end process documentation for new product implementations, existing service lines and crucial internal operational projects
• Developed risk mitigating controls with Operation’s Management to ensure manual and automated processes are controlled and monitored to ensure compliance with internal and client standards
• Coordinated and support corrective actions associated with non-compliant procedures to mitigate potential audit and regulatory issues within the highly regulated insurance industry
• Continuous interaction with SME’s, product owners, and management at all levels to ensure processes are consistent across departmental areas and operating at the highest level to ensure company success

Miami, Florida

• Managed the SOC 1 audit from 2016 - 2018
• Defined the testing methodologies for a group of analysts who were responsible to test operational, financial, and IT controls on a monthly basis in conjunction with the SOC 1 audit and SOX standards
• Monitored and reported deliverables, issues, and high-priority action items from internal and external audits to relevant leadership teams and the Risk Management Board
• Evaluated control deficiencies, defined risk mitigation plans, monitored and tested compliance of internal control standards to improve the overall control environment
• Mentored and trained direct reports, as well as colleagues, on auditing best practices, tools, and strategies for companywide audit and control efficiency success to ensure compliance with customer service contracts

Miami, Florida

• Identified documented, and tested controls within business processes across all departments in Mobile Services/Connected Living segment of Assurant Solutions
• Directed resources and deliverables for both internal and external audit specifically SOC1, Financial Statement/10K, State Regulatory Exams
• Assessed control deficiencies and identified new and enhanced controls to strengthen processes
• Managed the 2015 SOC1

Ft. Lauderdale, Florida

• Facilitated Purchase Order maintenance through SAP R3 while delivering consistent compliance with SOX requirements
• Developed Open Order and KPI monitoring reports to maintain high Purchase Order data integrity throughout daily, monthly, and quarterly intervals for the Americas, APAC, and EMEA
• Implemented Purchase Order issuance using SAP Enterprise Portal by creating requisitions from SharePoint contracts
• Defined specifications for required low value goods/services in close cooperation with internal customers

Master Of Business Administration, Finance

Bachelor Of Business Administration, Finance

Activities and Societies: Women's Soccer Program