- 6 week rotation throughout various departments including: Revenue Management, Finance, Events, Sales, Food and Beverage, Housekeeping, and Property Operations- 5 month concentrated training in Front Office including: Guest Service Agent, Rooms Coordinator, and Manager - Delivered team huddles and provide supervisory support for 15+ union team members per shift- Proactively and reactively handled escalated guest situations to ensure resolution- Strategically managed high volume groups, 900+ rooms on peak, to allow for smooth execution during check in and checkout, as well as oversell situations- Assisted in completing weekly schedules and payroll- Proficient with running SALT, Guest Assistance, Service Recovery, and all reports required for Front Office Managers

- Assisted with market research needs - Compiled and maintained a large database of 50+ hotel brand’s development information- Created quarterly newsletter with relevant consulting information and market statistics

- Recorded and tracked guests requests and complaints- Performed all telephone operator duties including directing calls to appropriate departments as well as reservation requests, modifications and cancellations- Took room service orders and provided suggestions while trying to upsell - Assisted with guests luggage, in room dining orders, and amenities

- Served as Accounts Payable role- Managed vendor invoices- Set up new supplier details in Marketboomer and Peoplesoft- Resolved issues/questions regarding invoices

- Planned and assisted in cultural events for students within program - Served as liaison between students and staff regarding class and internship issues

- Greeted, assisted, and assigned rooms to guests- Worked with Opera PMS system- Sorted general complaints and issues of guests

- Tutored students in Financial Accounting, Statistics, and Calculus- Skilled in communicating concepts to students

- Created contracts and rooming lists- Assisted in drafting potential LNR accounts- Participated in large strategy board meetings