Chelsea Steensen Email & Phone Number

Berlin, Berlin, Germany

sennder – Europe’s #1 digital freight-forwarder platform for Full Truck Loads, 1,000+ employeesCore tasks:- Partnering and advising leaders - currently partnering with 5 of the 8 C-Suites all the way to new managers to drive an engaged and high-performing culture- Being a sparring partner to my stakeholders in Marketing, Legal, Finance, CEO’s office, Product, and M&A through coaching, challenging and advising them on People matters and educating them on internal processes-… Show more sennder – Europe’s #1 digital freight-forwarder platform for Full Truck Loads, 1,000+ employeesCore tasks:- Partnering and advising leaders - currently partnering with 5 of the 8 C-Suites all the way to new managers to drive an engaged and high-performing culture- Being a sparring partner to my stakeholders in Marketing, Legal, Finance, CEO’s office, Product, and M&A through coaching, challenging and advising them on People matters and educating them on internal processes- Supporting the execution of People programs to provide employees with growth and development opportunities (performance & feedback, career level expectations & goal setting, career progression planning)- Driving organizational change and transformation (providing guidance on business unit restructures, workforce and succession planning)- Monitoring and improving team health and engagement through Peakon- Liaise with central and local stakeholders to ensure adoption of programs and collect feedback- Working closely with fellow People team members (recruitment, operations)- Presented to employees on the identification and prevention of burnout. Presented to employees on balancing mental well-being and high performance. Show less

Berlin, Berlin, Germany

Berlin, Berlin, Germany

ESMT Berlin is the #1 business school in Germany and #7 in Europe (Financial Times).Core tasks:- Creating and implementing a new alumni engagement program set to engage, reignite, and reinvigorate the alumni population.- Analytically tracking engagement through newsletter click-through rate, alumni portal visits, meeting/ class attendees, and performing amendments as necessary.- Performing administration and moderation to events such as with exemplary alumni, business… Show more ESMT Berlin is the #1 business school in Germany and #7 in Europe (Financial Times).Core tasks:- Creating and implementing a new alumni engagement program set to engage, reignite, and reinvigorate the alumni population.- Analytically tracking engagement through newsletter click-through rate, alumni portal visits, meeting/ class attendees, and performing amendments as necessary.- Performing administration and moderation to events such as with exemplary alumni, business professionals, and faculty.- Actively supporting diversity, inclusion, and equality efforts on campus through the participation of a specialized committee.- Organizing a monthly Alumni Relations discussion with over 100+ professionals in the field around the world, in order to collaborate, network, and support the community at large.- Conference speaker at EFMD on Alumni Relations communication and content and at CASE for occupational burnout.- Super user with the Salesforce platform and Pardot plugin. Show less

County Dublin, Ireland

Assisting individuals obtain an international internship in their field of choice and creating lasting partnerships with organisations across multiple countries through account management.Account Management and General Tasks:-Building positive, robust and long lasting mutually beneficial relationships with a diverse portfolio of companies and charities through account management. Working to expand these partnerships through a business development initiative to expand the program in… Show more Assisting individuals obtain an international internship in their field of choice and creating lasting partnerships with organisations across multiple countries through account management.Account Management and General Tasks:-Building positive, robust and long lasting mutually beneficial relationships with a diverse portfolio of companies and charities through account management. Working to expand these partnerships through a business development initiative to expand the program in the target countries and sector areas.-Maintain these relationships with client organisations through email, phone and face-to-face communication.-Match suitable intern candidates to relevant partner organisations.-Ad hoc complaint management with both partner companies and placed interns before and during the period of their internship.-Participating in an array of global working group projects related to key business issues, performing as the Chair of Philanthropy.-Assisting with other departments on ad hoc basis. Show less

County Dublin, Ireland

Assisting 240 staff (210 FTE) in our Dublin and Dundalk offices who provide fund services, including the safety and transfer of such funds.Projects:-Supported international employees with the coordination and completion of their immigration process through the intra-company transfer visa.-Creation and distribution of a quarterly HR Newsletter. Networked with different departments on pertinent news, highlights and upcoming events.-Assisted the Head of HR to ensure that HR… Show more Assisting 240 staff (210 FTE) in our Dublin and Dundalk offices who provide fund services, including the safety and transfer of such funds.Projects:-Supported international employees with the coordination and completion of their immigration process through the intra-company transfer visa.-Creation and distribution of a quarterly HR Newsletter. Networked with different departments on pertinent news, highlights and upcoming events.-Assisted the Head of HR to ensure that HR policies were up-to-date with current business strategy and legislation, inclusive of independent research and formatting for the Employee Handbook.General Administration:-Provided onboarding and offboarding services to over 80 staff.-Sole responsibility of the HR inbox, acting as the face of the Department for any and all incoming staff queries.Systems and Reporting:-Ownership of the Mitrefinch TMS 7 HRIS for the organisation and selected as the account manager in all communication with Mitrefinch for any added or complementary services within the standing system. -Managed the sick leave, maternity leave and probation tracking through reports, excel management and thorough communication with management.Compensation and Benefits:-Attended and contributed to several meetings with the company insurance provider to determine the seminars and supports offered to the employees.-Responsible for the design and delivery of employee engagement activities, working to encourage wellness, charitable actions, learning, and building company brand. Managed room bookings, engagement emails, costing and outsourcing/resourcing of all events offered.Recruitment:-Assisted the recruitment process with contract creation, reviewing CVs, coordinating and communicating with senior and line managers for role requirements and interviews, candidate communication and recruitment networking. Show less

Cambridge, Massachusetts

NGO working with J1 international exchange students aged 15-18 years old in their school year abroad. Students are placed in volunteer host families across the USA and supported by coordinators in their communities.General Administration:-Tasked with handling all escalated counseling for over 600 international exchange participants per annum including mental health concerns, participant police involvement, negative media issues, and certain behavior concerns in continuation with… Show more NGO working with J1 international exchange students aged 15-18 years old in their school year abroad. Students are placed in volunteer host families across the USA and supported by coordinators in their communities.General Administration:-Tasked with handling all escalated counseling for over 600 international exchange participants per annum including mental health concerns, participant police involvement, negative media issues, and certain behavior concerns in continuation with former role.-Frequently corresponded with foreign offices and cross-functional teams regarding participant welfare and disciplinary issues.-Provided an empathetic ear to clients, serving as a trusted advisor with consultative guidance to the organisation’s coordinator field base whom directly reported to this position.-Regularly participated in meetings, performing minute keeping, note taking and offering new ideas to best serve the organisation.Training Delivered:-Created and delivered training for staff on compassion fatigue both domestically and internationally.-Selected to provide coaching and mentoring to our coordinator field base on counseling best practices across the United States.-Provided welcome orientation training and coaching to all incoming participants.Recruitment:-Assisted the organisation in recruiting for new host families via engagement posts, email blasts and phone calls to grow our sales and Net Promoter Score (NPS).-Assisted the organisation in recruiting for new local coordinators via engagement calls, surveying and referral schemes.Systems and Reporting:-Maintained participant files per the Department of State regulations.-Regularly maintained accurate and consistent reporting standards, formatted per company procedures in preparation of random audits by the Department of State. Show less

Cambridge, Massachusetts

General Administration:-Provided counseling for international participants located across the US inclusive of an array of concerns such as mental health, homesickness, poor behavior and poor academic performance.-Used managerial skills to motivate local coordinators and when necessary provide direct reporting coordinators.-Optimised individual Facebook page for outreach, networking and engagement with participants, employees and colleagues.Training Delivered:-Provided… Show more General Administration:-Provided counseling for international participants located across the US inclusive of an array of concerns such as mental health, homesickness, poor behavior and poor academic performance.-Used managerial skills to motivate local coordinators and when necessary provide direct reporting coordinators.-Optimised individual Facebook page for outreach, networking and engagement with participants, employees and colleagues.Training Delivered:-Provided critical feedback and course correction for struggling employees (coordinators) through video conferencing, phone calls and in-person training.Recruitment:-Assisted the organisation in recruiting for new host families via engagement posts, email blasts and phone calls to grow our sales and Net Promoter Score (NPS).-Assisted the organisation in recruiting for new local coordinators via engagement calls, surveying and referral schemes.Systems and Reporting:-Maintained participant files per the Department of State regulations.-Regularly maintained accurate and consistent reporting standards, formatted per company procedures in preparation of random audits by the Department of State. Show less

Durham, New Hampshire

Graduate Assistant for Social Work Professor interested in International Social Work Research.-Researched and found articles relevant to professor's research, performed literature summaries, and created excel data to evaluate this research.-Designed and presented lectures to graduate level classes about global needs and international social work.

Manchester, New Hampshire

Advanced Internship for Social Work Master's Program with Refugee Population-Addressed a systemic issue of limited human resources by creating and implementing a volunteer/intern system and managed over thirty volunteers and their tasks. New volunteer system allowed individualized and personalized attention to refugee clients to facilitate proper integration in American culture.-Provided refugee clients with core services such as case management.-Assisted director with various tasks… Show more Advanced Internship for Social Work Master's Program with Refugee Population-Addressed a systemic issue of limited human resources by creating and implementing a volunteer/intern system and managed over thirty volunteers and their tasks. New volunteer system allowed individualized and personalized attention to refugee clients to facilitate proper integration in American culture.-Provided refugee clients with core services such as case management.-Assisted director with various tasks such as attending community outreach/policy meetings and client record management. Show less

Dover, New Hampshire

Per Diem position working with children ages twelve to twenty-one who are court-appointed to stay at the home due to abuse, neglect, or most commonly- delinquency.-Guided youth in everyday activities and functions that corresponded with their case plan.-Supported youth in success by providing group therapy sessions to build on coping mechanisms and self-confidence.

Dover, New Hampshire

Internship for Master's in Social Work with Juvenile Justice Probation and Parole Officers.-Implemented a grant-based program of screening all incoming youth in the court system for trauma.-Negotiated the partnerships with Trauma Focused - Cognitive Behavioral Therapists within the area for youth who screened positive for trauma.-Provided case management such as completing home visits, case plans, and completing probation supervisions for youth on probation.

Master Of Science - Msc, Human Resource Management

Activities and Societies: CIPD Researched and presented back to an accounting and advisory organization on the benefits of utilizing.

Master Of Social Work (Msw), Social Work

Activities and Societies: Graduate Students of Social Work

Summer Study Abroad, Social Work

Summer Study Abroad, Guatemala. Completed a two month program in Guatemala where I was entrusted to create and teach an eight week English.

Bachelor Of Arts (B.A.), Psychology