As the Operations Manager at North Central Transit Services, my role is to oversee the day-to-day functions of our organization, ensuring that we operate with efficiency and effectiveness while aligning with our goals.I have had the privilege to gain a diverse and strong background in client services, quality assurance and project management. It has allowed me the opportunity to develop critical skills in communication, problem-solving, negotiation, and compliance. I am deeply passionate about delivering an exceptional client experience. I prioritize teamwork and collaboration, recognizing that positive employee relations are foundational to our success. I highly value accountability, innovation and adaptability in an ever-evolving world. Currently, I'm pursuing a dual-degree program in Accounting and Business/Management at the University of North Texas. I believe that continuous learning is paramount in navigating a rapidly changing business industry. I aim to expand my knowledge and skills particularly in the financial and managerial aspects of business.