Team Lead
Current• Lead, train, and develop a team of 1 Program Specialist and 1 Program Coordinator • Created a comprehensive training program and successfully trained 2 new team members• Point of escalation for direct reports, manage issues that arise• Manage customer relationships and interactions for operational activity • Utilize program management skills of communication, presentation, time management, organization, and planning to successfully achieve program goals and objectives•… Show more • Lead, train, and develop a team of 1 Program Specialist and 1 Program Coordinator • Created a comprehensive training program and successfully trained 2 new team members• Point of escalation for direct reports, manage issues that arise• Manage customer relationships and interactions for operational activity • Utilize program management skills of communication, presentation, time management, organization, and planning to successfully achieve program goals and objectives• Resolve all program issues with customer and suppliers as they arise• Analyze program data to identify issues or trends and create innovative solutions based on findings• Maintain up to date program policy documentation on a regular cadence• Manage multiple projects simultaneously, creating and managing project plans and objectives Show less