Chelsea Wingate Email & Phone Number

Hilliard, Fl, Us

Jacksonville, Florida, United States

Jacksonville, Florida Area

Create and maintain contact center shifts and schedules based on the tactical call forecast in WFM platform. Monitor all contact center queues and revise schedules in real-time to accommodate absenteeism, unexpected fluctuations in volume and changes to team schedules. Monitor service levels and productivity throughout each day and propose adjustments to work schedules to the WFM Manager when needed. Conduct analysis and recommend solutions to real time performance issues. Check arrival pattern shifts and measure forecasting, accuracy and schedule effectiveness to ensure performance goals are met. Provide feedback for the long-range forecasts for both call volumes and staff to ensure service goals are met. Propose optimal use of voluntary time off and overtime to the WFM Manager to achieve performance targets and, upon approval, notify supervisors and adjust schedules. Process PTO approvals and update schedules as necessary. Process all attendance issues, adjust schedules as necessary and elevate risk created by attendance issues. Update WFM platform to capture new hires, attrition, and monitor shrinkage. Provide training to supervisors in the use of WFM platform functions and interpretation of the data presented by the WFM platform. Perform other duties as assigned by leadership.

Fernandina Beach Fl

Responsibilities include checking in patients, preforming office tours, presenting care plans, verifying insurance information, collecting payments, scanning and recording medical records, as well as maintaining a clean workspace and office. EMR experience in Chirotouch,, as well as insurance verification through Availity.

Fernandina Beach Fl

Responsibilities include checking in patients, verifying insurance information, collecting bills, scanning and recording medical records, as well as maintaining a clean workspace and office. EMR experience in Codonix, as well as insurance verification through Availity.

Callahan Fl

Responsibilities includes training all employees for customer service, managing develop andimplement customer service policies and procedures, define and communicate customer servicestandards, direct the daily operations of the customer service team, ensure the necessary resourcesand tools are available for quality customer service delivery, review customer complaints, trackcustomer complaint resolution, handle complex and escalated customer service issues, monitoraccuracy of reporting and data base information, analyze relevant data to determine customer serviceoutputs, identify and implement strategies to improve quality of service, identify and address stafftraining and coaching needs