Chelsey Sleep Email and Phone Number

• Remotely troubleshoot and support Linux based Avaya Communication Manager servers• Provide Tier 3 technical support for customers• Use Wireshark to analyze packet captures and diagnose audio troubles• Research, write & edit knowledgebase articles for quicker troubleshooting ability• Use Siebel ticketing system to triage and manage customer service requests• Analyze system logs to provide root cause analyses for hardware and software problems• Maintain quality… Show more • Remotely troubleshoot and support Linux based Avaya Communication Manager servers• Provide Tier 3 technical support for customers• Use Wireshark to analyze packet captures and diagnose audio troubles• Research, write & edit knowledgebase articles for quicker troubleshooting ability• Use Siebel ticketing system to triage and manage customer service requests• Analyze system logs to provide root cause analyses for hardware and software problems• Maintain quality communication with customers via email and telephone• Excellent relationship building skills; received 5/5 on several CSAT surveys• Received Customer Experience Excellence Award 4 months in a row Show less

• Effectively communicated issues with end-user computers• Imaged and set up Windows 7 and Windows 10 computers for new employees• Performed physical maintenance of networking equipment and cabling• Set up Blackberry cell phones for employee use• Installed software on employee computers remotely• Used exceptional attention to detail to determine problems and find solutions