Chelsey D. Billing, Mba Email & Phone Number

Herndon, Virginia, United States

Jacksonville, North Carolina Area

Led online business operations, including project management, marketing, recruitment, customer service, media releases, and contracts. Liaised closely with clients with marketing and branding backgrounds to chart career paths. Handled client job searches, ensuring resumes, cover letters, and all required materials were submitted for a variety of positions in a number of different industries. Researched appropriate laws and policies and advised clients on their rights, obligations, and options, helping them navigate difficult situations such as disability accommodations, workplace conflict, and retaliation. Recognized as the sole human resource representative and the Subject Matter Expert on client HR issues. Identified, evaluated, and recommended appropriate HR solutions for clients.

Camp Lejeune, Nc

Directed, coordinated, evaluated, and processed more than 130 students for two extended campus sites. Directed student recruitment and retention strategies. Interfaced with students to support them in accomplishing applications, program management, tuition, registration, certifications, graduations, and various other tasks. Established and maintained records, fielded inquiries, and managed confidential records. Recruited, onboarded, trained, and supervised veteran work-study employees who assisted with student inquiries, VA certification process, and student records maintenance. Oversaw work-study staffing, applications, contracts, and timecards. Processed staff and faculty paperwork, ensuring all paperwork was filed, such as I-9 forms, transcripts, resumes, and evaluations, among others. Designed and prepared quality control reports to compare student information with program objectives. Boosted enrollments by ensuring course listings matched student requirements. Proactively resolved problems regarding encoding, exceptions, and waivers. Created and implemented recruiting and enrollment plans, carefully monitoring key performance indicators.

Vilseck, Germany

Oversaw daily office operations and supervised a staff of eight employees, coordinating schedules for five organizational leaders and arranging distinguished visitor access, special ceremonies, and appointments. Managed a full range of administrative functions and technical support for busy office, including human resources, special events, and records maintenance. Drafted reports, researching, collecting, analyzing, and synthesizing large amounts of data. Composed and drafted over 40 outgoing correspondence and reports per day, producing information through transcription, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics. Prepared and edited slide presentations, updating meeting slides regularly and conducting research on “hot topics”. Assisted with the evaluation process for over 500 personnel and the award process of over 4,000 personnel. Coordinated, planned, and executed five executive-level ceremonies with more than 5,000 attendees and two company moral functions with over 30 attendees. Delivered 40+ hours of Master Resiliency Training resulting in 96% unit compliance with Regimental and Army standards.

Vilseck, Germany

Supervised 20 personnel in the delivery of medical support and training, establishing and managing business operations in an austere environment. Assessed training needs, delivered training, and evaluated training effectiveness. Initiated, planned, and managed medical coverage and company projects, engaging effective project management concepts to establish tasks and forecast needed resources. Ran two operations for medical support weekly, allocating staffing and material resources, and detailing additional organizational support needs in weekly memos. Spearheaded innovative teaching techniques, conducting professional development for soldiers at a variety of levels on a regular basis. Selected as the company Equal Opportunity Leader, educating up to 106 personnel on laws, guidelines, and policies regarding Equal Opportunity as it relates to the military and collaborating closely with organizational leaders to ensure compliance and inform appropriate personnel of violations of the laws, guidelines and policies to initiate an investigation. Boosted unit compliance rating by more than 30% (achieving compliance of 90%) in under found weeks by conducting over 100 hours of training for 250 personnel. Earned recognition for improving existing procedures, implemented new processes and providing innovative training to staff which resulted in greatly decreasing the facilities “died of wounds” rate during training exercises.

Fort Belvoir, Va

Managed daily operations for the Emergency Department (ED), leading and mentoring a staff of 26 medical assistants and admitting clerks. Established work priorities and assigned daily tasks. Hired, trained, and evaluated staff members. Developed and maintained yearly and quarterly budgets. Oversaw inventory. Developed and delivered training on a frequent basis. Led educational development, serving as the ED Training Program Manager. Created and published policies and standard operating procedures, including a mass casualty plan. Represented the department on a variety of committees, including Hospital Safety, CBRNE Team and Emergency Management. Initiated effective inventory management processes, resulting in a 40% reduction of office supply costs. Slashed equipment costs by $10K by negotiating prices and fees on 20 new purchases of new medical equipment. Trained new employees on laboratory testing, quality insurance, and data entry software; evaluated skills and conducted quarterly competency assessments resulting in two consecutive successful Joint Commission Inspections. Audited competency assessment folders for 152 employees and creating a tracking system for training to inform employees when training was due, increasing compliance from less than 50% to 97% in under three weeks. This system was implemented throughout the hospital. Established the ED’s fast-track clinic resulting in a 30% decrease in patient wait time. Trained 20 medical personnel, facilitating 100% National Emergency Medical Technician Basic Recertification.

Master Of Business Administration (Mba), Emphasis In Human Resource Management, Gpa 3.97 With Honors

Bachelor Of Science (Bs), Sociology, Cum Laude, 3.65 Gpa