Chelsey Jasper Email & Phone Number

Cincinnati, Ohio, United States

Covington, Kentucky, United States

• Manage a team of 12 Customer Support and Senior Customer Support agents• Keep track of work processed and log errors made by team members• Manage project schedule of each team member each day• Coach team members on performance and attendance• Ensure time sheets and PTO are up to date and various other HR related duties

Independence, Kentucky, United States

• Mastered role of Customer Support Agent, trained new Customer Support Agents• Assisted newer agents with questions about workflows via Slack• Troubleshot various website issues, and report to appropriate development team for resolution• Member of Social Media team, responding to posts and comments from users• Became a leader and role model to Customer Support Agents on my team

Independence, Kentucky, United States

• Answered calls in a fast-paced call center• Completed Aspiring Manager’s Training Workshop• Troubleshot various student issues • Assisted with purchase questions, creation of accounts, and enrolling in courses• Processed returns and refunds, as well as assisted with purchasing

Cincinnati, Ohio, United States

• Input information into patient’s charts• Took vitals, drew blood, and performed in office tests• Responded to patient messages• Called patients to schedule various office visits and diagnostic testing • Submitted Pre-certifications and Prior Authorizations for medications and procedures

Cincinnati, Ohio, United States

• Answered a high volume of calls• Sent out appointment reminder postcards• Made appointment reminder calls• Took detailed messages between clients and doctors

Cincinnati, Ohio, United States

• Ran errands for patients• Completed household chores• Assisted patients with personal care

Cincinnati Metropolitan Area

• Answered and directed phone calls to the correct location• Handled large cash payments• Closed out Repair Invoices• Took in new cars and gave each car stock numbers• Submitted warranty work for reimbursement

Cold Spring, Kentucky, United States

• Placed patients in exam rooms• Assisted in minor surgery• Called in prescriptions• Administered injections and medications to patients