• Create and implement strategies for membership services and benefits• In collaboration with the CEDIA Sales and New Business department, manage CEDIA-specific benefits and the affinity programso Selection and implementation of new and existing benefitso Annual evaluationo Policies for agreementso Marketing strategies• Responsible for the development and maintenance of the volunteer structure including:o Processing applicationso Communicating policies, procedures, processeso Conducting annual orientation for staff and volunteerso Tracking participationo Coordinating volunteer recognition activities and events• In collaboration with the Marketing department, manage the system, application, and judging aspects of the CEDIA awards program• In collaboration with the CEDIA Sales and New Business department, plan and direct membership events• Work directly with CEDIA’s Market Research Manager to track responses from all member surveys and compile reports for the membership department• In collaboration with the Marketing department, establish an annual communications calendar to keep members informed of CEDIA goods and services• Create communication plans for calling campaigns to be implemented by requesting department.• Directly interact with members and prospective members• Provide daily support for inquiries concerning membership services• Travel to industry and non-industry events to promote CEDIA membership

• Leveraged in-house recruitment efforts and online recruiting resources to examine and hire ideal candidate• Interviewed all qualified candidates• Interacted with hiring managers to coordinate planning activities of trends, needs, hiring, and recruiting strategies• Managed the selection, presentation, closing, negotiation, offer, and administrative components of hiring• Responsible for the continuing education, training, and job satisfaction of new and experienced representatives• Monitored and evaluated staff while continuing to teach employees new and more efficient ways to perform their jobs• Developed and executed training programs for all new sales representatives• Prepared presentations and training manuals• Participated in 4 week-long “management summits” per year to discuss training, sales, and book content practices• Managed expense reports and schedules• Set goals with representatives under my direct supervision and assisted in the achievement of goals• Continued duties of Sales Representative role for personal territoryMet with professors to promote textbooks and electronic course materials, a few key responsibilities included:• Grew territory 30% from April 2010-April 2011• Took territory from -13% to 8% from December 2008-April 2010• Presented textbooks and online course materials to professors and colleagues• Hosted book fairs and luncheons for academic departments• Hosted editors and marketers in my territory during key selling times of the year

Oversaw the production process of business and computer books, a few key responsibilities included:• Directed books through the production process (average 10-14 titles at once)• Consistently met or exceeded deadlines• Consistently came in under budget on projects• Series project editor for an e-document computer imprint• Ran internship program (selected candidates, conducted interviews, hired selected persons, and managed interns) and performed specific managing editor duties• Worked with unique, high profile titles and authors• Wrote press releases and galley letters for book promotion and built marketing plans

Education Services and Tours Division: Marketing and Event Planning