I provide a seamless and stress-free experience for my clients. You can expect open communication, a deep understanding of the market, and an unwavering commitment to your needs. I believe in building long-lasting relationships, and am dedicated to ensuring that I compliment your business every step of the way. What sets me apart is my attention to detail, my knowledge of the local market, and my relentless work ethic. I go the extra mile to make sure no opportunity is missed and that my agents feel like I am a valuable extension of their business. I believe that the key to success is integrity, authenticity, hard work, and maintaining a positive attitude. I’m driven by the desire to see my agents succeed, whether it’s landing the next listing, creating a robust business plan or brainstorming effective marketing strategies.

● Developed strategic business partnerships through relationship sales strategy with realtors, brokers, owners and managers● Responsible for new and recurring revenue generation, strategic partnerships, budget management, revenue forecasting, client relations, strategic direction, and project management within the business model● Generated new revenue through Inside/Outside Business to Business (B2B) Sales● Increased territory’s percentage of profitability by fostering customer loyalty and ensuring that all customers fully utilize the value of our proven superior products and services● Successfully developed new business relationships with realtors, brokers, owners and managers within the real estate industry ● Retained realtors business through fostering a “relationship sale” strategy and earning business by means of exceptional customer service while upholding strong company mantra of “People Helping People”● Achieved “Rookie of the Year” in 2020 for exemplary new sales, and highest achieved existing sales, earning a trip to Bermuda● Received monthly “Lode Star” incentives for more than doubling prior YTD received orders AND checks● Developed new sales presentation class geared towards agents teaching them “Home Warranty 101” resulting in a CE credit for any attending realtor● Led Pacific Northwest marketing team in determining most effective marketing strategy for 2022 realtors● Created custom routing system for the State of Oregon resulting in a highly effective strategy for real estate office visits within any specific town/city within the state● Earned three territory expansions/increases due to a high volume of new business in terms of revenue generated versus prior YTD● Was named “PNW Peer Partner” for 2022 and 2023 by regional votes● Let regional team in new business growth 3 years in a row

● Recruited and expanded all revenue sources including development and implementation of a new and successful business strategy while remaining top new business producer● Developed internet presence for businesses through branding, search engine marketing, search engine optimization, increase website traffic, web development, web design, impact videos, mobile apps, SaaS● Increased company efficiency through oversight of operations while ensuring operation at max ROI● Recruited and trained new sales reps, led business meetings, recognized sales excellence and sales leadership● Generated 19% monthly growth of total revenue, resulting in consecutive record sales months● Created sales strategies to counter pricing objections and maintain market share despite aggressive competition● Developed an innovative strategy for managing account budgets on a weekly basis to ensure top performance

● Conducted pre-employment screenings to identify top talent for the departmental needs of the organization● Established a systematic method for prospecting, identifying, qualifying and acquiring talent pools● Networked with industry contacts, association members, trade groups and colleagues to establish a consistent referral funnel ● Implemented and managed recruiting initiatives through both traditional and creative channels● Developed a recognizable “employer of choice” reputation for the company, both internally and externally● Created a unique recruiting strategy and on-boarding plan for each open position● Joined regional memberships and attended social functions with professional organizations to cultivate strong referral sources● Improved applicant screening system by conducting background checks for all active and passive candidates● Demonstrated fiscal accountability through accurate forecasting and budget analysis● Increased applicant pools by marketing the company’s hiring needs through digital, print and social media outlets● Researched new recruiting initiatives to expand knowledge base of current networking trends and hiring practices● Scheduled presentations and planned networking events to engage new prospects ● Cultivated strong relationships with professionals in numerous industries to establish a strong funnel of referrals

● Managed customer service, implementation, sales, billing, collections, web development, web design and margins management● Implemented new policy establishing minimum daily quota for cold calls placed, increasing overall lead generation● Developed strategic plan to expand business by reaching out to cold contacts and maintain consistency in prospecting● Ensured overall marketing strategy was implemented correctly throughout each department by managing the sales cycle from start to finish● Led team in Business to Business (B2B) sales by mastering product knowledge and demonstrating business intelligence● Overcame customer objections by differentiating benefits of products/services from competition● Increased number of closed deals by developing custom proposals and providing competitive cost estimation for projects● Exceeded sales quota by up-selling new products and cross-selling additional services● Successfully managed and retained 2000+ accounts on a personal level by executing time management and prioritizing work flow● Tracked industry trends to ensure that all sales orders were quoted accurately and competitively priced● Implemented consultative sales practices, increasing the number of completely satisfied customers● Managed sales cycle from start to finish, ensuring the marketing strategy was implemented in each department● Increased customer retention rate to over double the industry average in less than 90 days by developing new departments and business strategies ● Established comprehensive training and mentoring program for employees, increasing employee retention by 35%● Developed innovative database and proprietary CRM, increasing the retention of new and existing accounts● Improved product life-cycle management by providing feedback and input to product developers● Tripled the amount of bad debt collected within the company by creating an internal collection department, eliminating the cost and use of a 3rd party agency

● Responsible for recruiting, training, developing and managing inside sales talent● Led meetings with sales reps to recognize sales leadership and excellence● Recognized as top producer with strong consultative sales skills, regularly meeting/exceeding monthly sales quotas● Increased market position through networking, prospecting and identifying the target audience● Successfully managed/maintained 400+ client accounts on a personal level by providing exceptional customer service● Improved company revenue by developing strategic partnerships, resulting in new avenues for income generation● Demonstrated sales excellence by managing change, displaying resilience, promoting teamwork and taking initiative● Increased company revenue by over 430% in fewer than 2 years by applying strategic and solutions based sales techniques● Analyzed current market trends and develop product packages based on geographic and industry demands● Increased closed lead ration by applying consultative sales approach, countering pricing objections and negotiating contract terms● Set budgets within each clients campaign and maintain daily budget analysis, maintaining the monthly spend and goal percentages● Advised staff of issues due to resource availability while making recommendations to modify any customer’s need, enhancing the overall effectiveness of the individual project● Administered sales strategies and countered pricing objections to maintain the market share, despite aggressive local competition● Increase office’s percentage of profitability by fostering customer loyalty and ensuring that all customers fully utilize the value of our proven superior products and services● Developed integrated marketing campaigns across multiple platforms, including print, digital media, social media and events● Increased client retention by remaining calm with agitated clients and demonstrating a pleasant and engaging demeanor

● Selected to recruit, interview and retain high performance sales/operations staff for launching new global market penetration● Facilitated group meetings/discussions to analyze data and refine policies● Compiled data to develop procedures ensuring the success and growth of new business development● Improved departmental performance and employee performance through evaluation, goal setting and problem solving● Achieved lowest employee turnover rate within international sales office through coaching and mentoring● Encouraged consistent feedback and delivered constructive criticism for employee development● Maintained collaboration and effective communication while reporting to C-level executives, managing partners and business owners● Responsible for prospecting and identifying new clients for digital, print and special publications● Established rapport and built credibility to manage international supplier/vendor relationships ● Coordinated events and created meeting agendas with department heads to ensure all strategic business and organizational objectives were met● Increased client engagement through customer service, communication and close attention to detail● Improved fiscal performance and revenue profitability by overseeing and managing profit and loss● Generated advertising revenue by consistently meeting and exceeding monthly, quarterly and annual revenue goals● Managed sales cycle from start to finish, resulting in new business development ● Ensured all strategic business and organizational objectives were met by managing change and demonstrating adaptability● Maintained an active schedule of prospecting calls and face-to-face appointments

● Managed project activities and notified staff of issues due to resource availability● Made recommendations to enhance overall product effectiveness● Facilitated group meetings/discussions to analyze data and refine policies● Implemented roasting procedures and oversaw functionality of 24 hour warehouse production● Improved processes to fit warehouse demands according to Company, State and Federal standards

● Promoted to manage region’s largest volume fleet location in the East Bay at Oakland International Airport by exceeding corporate customer service expectations for 8 straight consecutive months● Collaborated with staff to discuss individual goal setting, prioritize scheduling and determine delegation of responsibility● Increased employee retention to 80% by providing feedback/constructive criticism and recognizing achievements ● Conducted C-Level presentations for monthly budget review, revenue forecasting and branch profit and loss analysis● Identified opportunities for market penetration by strategizing new lead generation and targeting qualified prospects● Led negotiations with referral sources and closed contracts for 6 new dealership vendor accounts● Created custom billing procedure for newly acquired dealerships, increasing branch profitability by 62% in first 12 months● Won and secured annual contract extensions for all 6 new dealerships accounts by demonstrating industry expertise● Increased new business development by 20% as a result of generating fleet growth and territory expansion