Chelsey Saunders Email & Phone Number

Fuquay Varina, NC, US

Cary, North Carolina, US

• Responsible for training and onboarding new team members.
• Manage the B2B and B2C billing case queue, prioritizing and/or triaging requests based on urgency to ensure timing resolution.
• Implemented, improved, and enforced processes as additional company acquisitions and mergers transpired.
• Mitigate the risk of delinquent payments and overall negative business impact by improving upon existing procedures.
• Work cross-functionally with the CFO, Client Success Director, and Development Team allowing for the successful integration of new products and service offerings by recently acquired IT training companies.
• Duly authorized signatory for onboarding documents such as Non-Disclosure Agreements, Contracts and Master Service Agreements.

Cary, North Carolina, US

• Process all incoming client purchase orders and create all invoices. Process all incoming client payments including checks, ACH/wires, credit transactions, and invoices
• Manage and maintain all vendor/supplier payment portals.
• Cross-functional collaboration with sales and support teams to coordinate the successful delivery of online content for a wide range of customers and global corporations
• Focus on minimizing outstanding AR collections by maintaining an excel collections dashboard and upkeep compliance of all requested vendor/supplier portals.
• Report fiscal updates weekly to the CFO and generate monthly reports utilizing excel pivot tables.
• Handle all refund client requests and resolve all transaction disputes including fraudulent transactions.

Cary, North Carolina, US

• Distribute incoming emails and calls/voicemails inquiries to proper departments and team members.
• Answer support calls and assist clients with their purchases, questions, licensing, and subscription management. Resolving issues regarding Member Accounts, Team Accounts, and 2Factor security authentication.
• Maintain customer satisfaction of IT Certification training content such as; Cisco, VMware, Juniper, CompTIA, AWS, and Microsoft.

Raleigh, North Carolina, US

• Oversee all Home Depot account and client interactions averaging 200k in biweekly sales.Responsible for $300K worth of all the ordering and cataloging process of merchandise, parts, and equipment on a weekly basis.
• Track and archive account receivable for 4 locations.
• Eliminate the risk of marginal loss by performing collection activities saving the company hundreds of thousands of dollars monthly.
• Payment validations through purchase order invoice comparisons.
• Issue Payment Applications, Conditional and Unconditional Lien Waivers.
• Responsible for processing payroll for a team of about 10 residential employees.

Raleigh, North Carolina, US

• Within first 6months, promoted from position Customer Service/Dispatcher to Accounts Receivable Clerk during major period of company growth; transitioning from a private company to a franchise.
• Responsible for $300K worth all the ordering and cataloging process of merchandise, parts, and equipment on a weekly basis.
• Eliminate risk of marginal loss by performing collection activities saving the company hundreds of thousands of dollars monthly. Tracking and archiving accounts receivable for 4 locations.
• Payment validations through purchase order invoice comparisons.
• Issue Payment Applications, Conditional and Unconditional Lien Waivers.
• Responsible for supplying HUB certificates, W-9 forms, Certificate of Insurance forms and OSHA Reports to Contractors.

Plano, US

• Responsible for the catering sales for the North Hill region achieving 60K to 100K monthly goals.
• Problem solved client communication issues and operations discrepancies.
• Trained new employees and provided leadership to a team of 20 employees in a fast-paced environment.
• Ensured correct staffing levels, resolved pay discrepancies with payroll and cash management issues.
• Managed to maintain accurate stock control through ordering, line checks and wastage including bank deposits and accurately documenting daily sales revenue.
• Coordinated multiple marketing initiatives and promotional events such as: The Leukemia walk, women’s home show and North Hills Music Festivals.

Beverly Hills, California, US

• Recruited new sponsors through the creation of sponsorship portfolios and end of the year presentations.
• Promoted local sponsors and campus events on air and through social media outlets including Facebook, Twitter, Instagram and LinkedIn.
• Organized and tailored showcase events based, recruited and booked local artist and large sponsors such as Hardees, Pepsi and Time Warner Cable.
• Responsible for providing excellent customer experience by suite preparation tailored to personal requests.

Bachelor Of Science (Bs), Communication And Media Studies

Accounting Core Certification, Accounting

Accounts Receivable Specialist Certification, Accounting And Finance

High School Diploma