EXECUTIVE CAREER UPGRADES – PUNTA GORDA, FLVP, Client Success 2023 – 2024• Built and launched the Client Success department from the ground up, managing a team of two, implementing feedback-driven changes, and creating initiatives that enhanced client retention and referral acceleration.• Designed and scripted a revamped career acceleration course, integrating comprehensive client feedback to add new, impactful content.• Streamlined operations by optimizing the support inbox, effectively managing 500+ client escalations and conducting over 50 offboarding calls to ensure consistent client interaction and satisfaction.• Served as a liaison between sales, branding, advisors, and C-suite leaders to align operations and maintain cohesive organizational strategy.• Improved client retention by building strong relationships with key stakeholders and simultaneously managing 100+ business partnerships.• Championed company culture by leading team meetings, creating engaging meeting frameworks, and facilitating participation from 30+ virtual attendees.• Oversaw office operations, including vendor management, inventory control, travel arrangements, and event planning, ensuring seamless on-site functionality.• Partnered with the CEO and Chief People Officer to navigate business changes and develop innovative programs and operational strategies.

• Directed daily operations, including inventory management, staff scheduling, and comprehensive training programs, ensuring seamless functionality and operational excellence.• Supervised and mentored 25 employees, fostering collaborative and high-performance culture that improved productivity and engagement.• Achieved consistently high cleanliness scores by implementing and enforcing rigorous compliance with company standards, elevating member satisfaction and operational efficiency.• Delivered outstanding customer service by addressing and resolving member concerns, enhancing customer retention and positive feedback.