Chelsie E. Email & Phone Number

United Kingdom

London, England, United Kingdom

Essex

I have been a volunteer in my free time for The Silverline since January 2016 and have found this incredibly rewarding. The role of being a volunteer consist of: Befriending vulnerable adults in the community,Building a friendship built on trust and shared interest,Making each user of the service feel at ease and happy to talk about experiences, family and general day to day life,Communicating directly with the volunteer manager with any issues and concerns. With the volunteering I make weekly calls to users that I am matched with and check in with them to see how they are. This has been an incredible experience and gained my own confidence when communicating first hand with someone new.

Thurrock

I am currently a Hire and Sales controller with Gap Group, it is my responsibility to deliver face to face customer service daily, route deliveries and collections and daily quires with customers.This role consists of routing all deliveries and collections for the depot within strict time frames. In control of the charging systems for all damage reviewed within the depot, Responding in a timely manner to all breakdown reports received from customers and routing our fitters to attend site.Ordering all relevant stock to ensure all orders are me and all additional kit is supplied.Movement of stock from one depot to another to ensure all shortfalls are covered.Advising customers face to face, written and via telephone on suitable kit for their jobs.

I am currently a Hire Desk Controller for the UK's leading Powered Access company, as well as arranging the hiring of powered access I also advise customers on IPAF Training courses and advise on best add-on accessories that are available upon hire. Some duties include: Daily telephone queries from customers and hire companies in regards to fleet currently on hire, (this is including weather queries are of a technical or hire issue),Selling all available machinery within the UK to customers and clients,Up selling machinery available and also agreeing weekly hire costs with the client (including the negotiation of transport deliveries and costs),Courtesy calling all customers on a daily basis to ensure equipment that is currently out on hire is still required, and reporting any issues and concerns when required,Creating and maintaining a highly professional and friendly working relationship with all clients to ensure the highest level of customer service is provided and sales are closed,Achieving daily sales targets and dealing with the high volume of daily phone calls and email requests from internal and external customers.

Adult Social Care

I previously worked with Thurrock Council's Adult Social Care for several years. I was the main commissioner with the Contracts and Commissioning Team for Adult Mental Health, Older People Mental Health, and 18 - 64 years old with Learning Disabilities within the Thurrock Borough. Some duties included: Daily telephone queries from the public and external providers,Daily management of the teams work tray and emails,Negotiating care package costings and start dates with external providers,Commissioning care packages for Service Users in and out borough,Updating of internal financial systems,Data entry onto in-house IT systems,Quality assurance data checking,CM2000 trained,Compiling mail merge data,Invoice queries with external providers and in-house services To minute weekly and monthly Panel approval meetings.Managing generic and personal mailboxes.Manually costing budget approval documents prior to submission to Heads of Service, to also include budget spreadsheets of weekly income. Weekly budget meetings with Customer Finance to ensure all budgets are correct and finances have been uploaded onto LAS and ContrOCC correctly. In order for invoices to be paid and clients to be charged accordingly.

I was previously an Administration Apprentice at Thurrock Council within the Adult Social Care department, before completing my apprenticeship and securing a full time role within the department. Part of my apprenticeship I successfully completed an NVQ Level Two in Business and Administration. Some duties included: Dealing with compliments and complaints from Service Users,Sending out National Carers Surveys for all registered carers within Thurrock and uploading all results received,Sending out correspondence to members of the public and external companies,Completing any ADHOC requests from Managers and Social Workers,Liaising with external Care providers within Thurrock in regards to finances, start/end dates, complaints and placements (Residential and supported Living).

Nvq Level Two, Business Studies, Pass

Btec National Diploma, Business Studies, Distinction, Distinction, Merit

Gcse, Food Technology And Processing, C

Gcse (Btec), Ict, Pass

Activities and Societies: Athletics, Swimming, Football, Netball.

Gcse (Btec), Public Services, Pass

Gcse, English Literature (British And Commonwealth), B

Gcse, Drama And Dramatics/Theatre Arts, General, B

Gcse, English/Language Arts Teacher Education, C

Gcse, Religion/Religious Studies, C