Chelsie Sutherland Email & Phone Number

Manages and coordinates all vendors and office operations for both the Boston office and Waltham Data Lab. Event planner for all internal events, as well as ongoing employee culture activities such as: employee recognition programs, spring & summer Al Frescos, summer outings, virtual game nights, and hybrid team events. Maintains partnerships with local nonprofits in community outreach events via Lunch & Learns, educational group office tours and job shadow days, annual employee holiday fundraising, etc.Managed and coordinated office move in under 3 months, including: sourcing union vendors, non-profit furniture recycling, partnering with local small businesses for plant design and signage, and coordinating all vendors in the space. Followed quickly by preparing and rolling out protocol for social distancing and COVID safety measures.

Boston, Massachusetts, United States

In May 2021 Affectiva was acquired by Smart Eye!Provided recruitment and organizational support to the Data Acquisition team, including: Managing partnerships with local nonprofits and universities in running data study events for fundraising purposes, coordinating set up and recruitment for Media Analytics studies held for major entertainment clients at local theaters, and the sourcing and recruitment of study participants for ongoing data collection studies held in Waltham, Boston, and Gothenburg Sweden offices. Continued support of office administrative capabilities, internal event planning, and building a positive employee culture.

Boston, Massachusetts, United States

Greater Boston Area

In June 2021 Affectiva was acquired by Smart Eye!Provided recruitment and organizational support to the Data Acquisition team, including: Managing partnerships with local nonprofits and universities in running data study events for fundraising purposes, coordinating set up and recruitment for Media Analytics studies held for major entertainment clients at local theaters, and the sourcing and recruitment of study participants for ongoing data collection studies held in Waltham, Boston, and Gothenburg Sweden offices. Continued support of office administrative capabilities, internal event planning, and building a positive employee culture.

Boston, Massachusetts, United States

Office and Administrative support of the Boston Office. Ongoing management of office vendors, suppliers, and catering. Responsible for assistance in planning internal employee events, researching vendors for an employee recognition program rollout, and in building and maintaining the company intranet. Forged partnerships with local community nonprofits in arranging for job shadow days for school groups and annual employee-driven fundraisers.

Customer Service Representative Haverhill, MAProvide top-tier customer support for seven product lines across three divisional mergers.• Primary Inside Sales liaison between customers, sales representatives, distributors, domestic and international sister divisions, manufacturing, and supply chain.• Order entry and management, for team handling 200+ new orders daily.• Ensure clean purchase orders from customers, registration of new customers with corporate database.• Coordinate with manufacturing and sales teams regarding product backlog management.• Main point of contact for large international customer account.• Documentation of warranty issues regarding order entry, warehouse errors, and product quality control.• Senior representative for division customer service phone team that handles 250+ calls daily.• Assist in training new Customer Service representatives in standard processes and troubleshooting.

Customer Service Representative Haverhill, MAProvide top-tier customer support for three product lines across North America.• Primary Inside Sales liaison between customers, sales representatives, distributors, domestic and international sister divisions, manufacturing, and supply chain.• Order entry and management, for team handling 100+ new orders daily.• Ensure clean purchase orders from customers, registration of new customers with corporate database.• Coordinate with manufacturing and sales teams regarding product backlog management.• Main point of contact for large international customer account.• Documentation of warranty issues regarding order entry, warehouse errors, and product quality control.

• Troubleshooting of customer issues via phone and product knowledge.• Data entry and familiarity with CRM software.• Processing of orders, forms, applications, and requests.• Communication with and support of other office departments to manage tight project deadlines and solve customer issues.

Beverly, Ma

• Creation and maintenance of inventory database.• Detailed intake and documentation of projects• Creation of standard documentation processes• Drafting of project estimates and work orders.• Research for artwork estimate, appraisal, and insurance purposes.• Contact and project delegation to both employees and outside contractors• Photographic editing and design as needed

23 Essex Street, Beverly, Ma

• Provided information and directions, answering phone calls, and interacting with daily guests.• Mail and package handling• Filing alumni database and overall office support as needed.