Chelsi Santiago Email & Phone Number

Rochester, Ny, Us

Rochester, New York, United States

I've updated 25+ cybersecurity policies and procedures to meet industry standards, managed critical security tools like GRC platforms and network monitoring, and led a vulnerability management program, reducing system vulnerabilities. Additionally, I've led cross-functional teams to enhance process efficiency and security, conducted security compliance audits, and devised corrective action plans based on findings.Key Deliverables • Decreased support requests by 25% by… Show more I've updated 25+ cybersecurity policies and procedures to meet industry standards, managed critical security tools like GRC platforms and network monitoring, and led a vulnerability management program, reducing system vulnerabilities. Additionally, I've led cross-functional teams to enhance process efficiency and security, conducted security compliance audits, and devised corrective action plans based on findings.Key Deliverables • Decreased support requests by 25% by installing innovative password reset feature compatible with current security protocols. • Initiated a vulnerability management program, achieving a remarkable over 70% reduction in known system vulnerabilities. • Reduced organization's cyber insurance costs by 16% in one year by devising and executing a comprehensive cybersecurity plan. • Established a proactive security culture, enhancing organizational awareness and education on cybersecurity best practices. • Implemented vital security tools, ensuring robust defense against cyber threats and maintaining organizational integrity. • Led security compliance audits and formulated effective corrective action plans, fortifying the organization's compliance posture. Show less

I have administered Active Directory, ensuring secure network access by enabling new accounts and disabling those of terminated employees. I have authored comprehensive documentation for use within the ITS department and by all company personnel. I have specialized in advanced troubleshooting, swiftly resolving hardware and software issues to sustain enterprise productivity.Key Deliverables • Enhanced network security protocols and contributed to maintaining an uninterrupted… Show more I have administered Active Directory, ensuring secure network access by enabling new accounts and disabling those of terminated employees. I have authored comprehensive documentation for use within the ITS department and by all company personnel. I have specialized in advanced troubleshooting, swiftly resolving hardware and software issues to sustain enterprise productivity.Key Deliverables • Enhanced network security protocols and contributed to maintaining an uninterrupted technology environment. • Resolved average of 50 tier two support tickets weekly, demonstrating exceptional problem-solving skills and maintaining operational efficiency. • Upgraded and configured computer systems to Windows 10 with BitLocker encryption, tailoring software installations to user roles. Show less

I have analyzed accounts receivable and resolved billing claims, ensuring accurate financial records and timely revenue recognition. I have performed duties relating to accounts payable, maintaining vendor relationships and ensuring prompt payments. Additionally, I have created comprehensive documentation for training purposes, aiding in the onboarding and continuous development of staff.Key Deliverables • Enhanced financial accuracy and efficiency by resolving billing claims… Show more I have analyzed accounts receivable and resolved billing claims, ensuring accurate financial records and timely revenue recognition. I have performed duties relating to accounts payable, maintaining vendor relationships and ensuring prompt payments. Additionally, I have created comprehensive documentation for training purposes, aiding in the onboarding and continuous development of staff.Key Deliverables • Enhanced financial accuracy and efficiency by resolving billing claims and maintaining up-to-date accounts receivable records. • Ensured timely and accurate payments to vendors by efficiently managing accounts payable processes. • Developed detailed training documentation, improving the onboarding process and facilitating ongoing staff education. Show less

Alfred

I have resolved technical issues for students and faculty, ensuring high levels of customer satisfaction. I have addressed and diagnosed tier one IT problems, providing swift and effective solutions. I have streamlined the ticketing process, improving efficiency and tracking of support requests. I have outperformed all assigned tasks and met overall organizational milestones.Key Deliverables • Executed tier-one troubleshooting and problem-solving, effectively resolving issues… Show more I have resolved technical issues for students and faculty, ensuring high levels of customer satisfaction. I have addressed and diagnosed tier one IT problems, providing swift and effective solutions. I have streamlined the ticketing process, improving efficiency and tracking of support requests. I have outperformed all assigned tasks and met overall organizational milestones.Key Deliverables • Executed tier-one troubleshooting and problem-solving, effectively resolving issues and escalating 50 work orders weekly. • Escalated complex work orders, averaging 50 per week, after thorough initial analysis. • Enhanced user support by developing knowledge base articles for common issues. Show less

Master'S Degree, Data Science

Bachelor Of Technology - Btech, Cyber Security

Education record