Operations Director
Current• Problem-solve complex issues using comprehensive organizational knowledge and strategic planning; collaborate with program directors to make fiscally sound program and operational decisions while ensuring mission alignment, precise interdepartmental communication, and organizational cohesion. • Collaborate with and support the Executive Director: business/financial strategies and operations planning, program and budget analysis, prepare reports, review vendor relationships/contracts.• HR system manager (Paycom); ACA auditing/reporting; employee onboarding; payroll auditing; talent management and position development. • Manage personnel of three departmental teams: hire and supervise ~20 staff members; staff mentorship, training & development; yearly performance reviews; procedure and policy formation.• Resident expert for organizational CRM software (Daxko) and project management systems (Trello); manage PCI compliance; technology roadmap/strategy manager; IT vendor management; Office365 administrator.• Budget forecasting and preparation for three departments, auditing, and financial reporting. Support accountant with daily balancing and P&L preparation.• Project manager/editor of program brochure; website manager (Wordpress); collaborate with Marketing Director on social media content; create flyers, digital images (Canva); mailings (Constant Contact).• Oversee scholarship program: lead development of application and outreach materials; fundraising/development; recipient-program coordination; donation management software administrator; Board liaison.
