Chely Sharkey Email & Phone Number

•Lead production support engineer managing four host sites and 12 remote call centers using Avaya and Cisco VoIP platforms. This included design, install/implementation, circuit turn-ups, configuration and live traffic flash-cut.•Responsible for configuring, maintaining and testing Avaya major releases 4.x and 5.x and special application patches on both the S8500 and the S8700 IP media server series. These applications include Site Administration (ASA), Voice Announcement Manager (VAM) and Call Management System (CMS). Extensive Experience in VDNs, Vectors, ARS Analysis, Call Routing, Trunk Groups, Stations, Agents, and Skills.•Responsible for configuring and testing Cisco 2800, 3700, 3800 and 5850 TDM and IP/IP gateways. Integration efforts consisted of networking, integration of SIP end points to Session Border Controllers Acme Packet and or Sonus utilizing SIP trunks. TDM gateways for legacy facilities utilized PRI services to IP gateway configuration.•Responsible for certification testing of Cisco IOS with vendor provided Enterprise PBXs such as Nortel, Avaya, Aastra, Cisco CUCM and Cisco Unity Express using H323 and SIP (RFC 3261, 2833, 3550, 1889, Q.931) protocols.•Tested and implemented Sprint patented (1 pending) network VOIP solutions for the Sprint Telecommunications Relay services.•Expert solutions engineer in the area of converting traditional TDM voice lines to VoIP technologies for external business customers.Specialties: •PBX/ACD/VoIP (Avaya & Cisco Architectures)•DS0/T1/DS3 circuits•CLEC, LEC and IEX carriers

Listed skills include Voip, Telecommunications, Integration, Telephony, and 33 others.