Shamil Chupanov Email & Phone Number

Kazakhstan

Нур-Султан, Казахстан

-Member of Digital Guest Experience Advisory Board 2023;-Marriott Bonvoy Connector;-2022 Shining Star Award Top Enrolment Performer;-In-Gauge Upsell driving;-Housekeeping cross-training;-Evolve Leading Leaders;

Атырау, Атырауская Область, Казахстан

-GXP property champion-Opera property champion-Marriott Bonvoy connector-Land it Opera 5.6 upgrade champion-Amplify your digital guest experience workshop

Атырау, Атырауская Область, Казахстан

-Administering Resident Services functions and managing employees on a daily basis;-Scheduling working shifts;-Opera PMS configuration; -System update to current Marriott requirements;-Creating a positive work environment;-Participating in meetings between departments;-Improving cooperation and communication between departments to drive excellent guest service;-Updated all Resident Services standard operating procedures according to Marriott International;-Staff training; -Displaying hospitality skills;-Interacting with guests to obtain feedback on product quality and service levels.

Нур-Султан, Целиноград, Казахстан

-Opera PMS training;-Night manager on Duty;-PCI audit;-End of the day audit;-Marriott Standard Operation Procedures;-Marriott Bonvoy Loyalty Program;-Managed Hotel Night Audit procedures;-Marriott GXP program; -Mobile Guest Service;

Astana, Kazakhstan

-Night Audit;-Manager on Duty;-Wyndham Rewards loyalty program enrollment Champion;-Responsible for promotion of Wyndham Reward;-Big groups check-in/check-out;-Smooth room booking/preparation at "flight cancellation" situations;-Room’s/Conference Hall presentation;-Compliance with brand standards during work process with guests/employees/management;-School of Hospitality Operations (SoHO) web courses (Front Office, Sales Departments);-Providing for employees Opera/Guest Service/ Brand Loyalty Program trainings;

Astana

-Hotel Pre-Opening;-Opera PMS trainings by “HRS” Company;-Soft Opera work experience;-Check-in/check out procedures, cashier operations, reservations;

Астана

-Guest service at Garden Grille Restaurant;-Preparing banqueting/conference rooms;-Food & Beverage trainings, Barista/Bartender trainings;-Micros cashier operations, cashier closure;