Chen Chen Email & Phone Number

Melbourne, Victoria, Australia

• Collaborated with developers, product managers, and UX designers to own the quality and rollout of features, ensuring high standards of performance, usability, and security across multiple product areas.• Developed detailed test plans and scripts for both web and mobile applications, ensuring test cases covered all aspects of the requirements.• Identified, documented, and tracked defects using JIRA, escalating critical bugs to developers, and working closely with Project and Suport teams to prioritize fixes and ensure timely resolutions.• Conducted API testing using Postman and Charles Proxy, ensuring the reliability of backend services supporting mobile and web platforms.• Collaborated closely with other teams to assess new features and perform both manual and automated testing.• Designed and implemented automated testing scripts using Playwright, adhering to the Page Object Model for maintainable and scalable tests.• Utilized SQL to troubleshoot data issues, verify data integrity, and support defect management, ensuring that all issues were accurately documented and resolved.• Conducted system and regression testing for both App and Web platforms, meticulously analyzing results and reporting defects via JIRA.• Played an active role in Agile ceremonies, contributing to sprint planning, daily stand-ups, and retrospectives, while providing insights on quality improvements and process enhancements.

Melbourne, Victoria, Australia

• Analyzed and reviewed Requirements and Functional Specification of the application; gained deep insights of user needs and developed test plans by collaborating with the sales team.• Observed requirement/enhancement documentation to evaluate new features.• Created logs to document testing phases and defects in JIRA.• Troubleshot Freshdesk tickets (users’ feedback) and replicated defects as part of assisting support teams.• Performed various types of testing throughout Software Testing Life Cycle (STLC) and Bug Life Cycle (BLC); tested the data interchange and reproduced bugs by utilising the MS SQL database. • Provided weekly status updates showing the progress of the testing effort and open issues to be resolved.• Familiar with testing processes to ensure timely application releases

Melbourne, Australia

• Experience in translating business requirements in technical solutions• Collaborate with the sales team to have an in-depth understanding of user needs and develop test plans• Collaborate with the development team to figure out the logic of each function and develop test plans• Evaluate new features according to requirement/enhancement docs• Create logs to document testing phases and defects in JIRA• Help support teams troubleshoot Freshdesk tickets (users’ feedback) and replicate defects • Use the MS SQL database to test the data interchange and reproduce bugs• Assist the company to improve test documentation and user manual.

Taiyuan, Shanxi, China

• Contacting new customers and maintaining existing customers• Design reasonable solutions according to customer's needs• Assess customer’s bills and present solution to clients problems/billing issues• Took part in China's optical network evolution, mainly responsible for the calculation of copper withdrawal and the design of the new optical fibre lines. Through positive cooperation with the design institute, the work is completed on time.