Chen Fun Tin Email & Phone Number

Kuala Lumpur, Malaysia

 Competent to provide operational support and monitoring of various application systems such as Customer Relationship Management (CRM), Mobile Number Portability (MNP), Business Logic Controller (BLC) and USSD Menu Browser (UMB). Collaborated successfully between multiple teams to provide 24x7 Support to customers.  Proactively using ELK for Logging, log analytics and application performance monitoring. Work effectively with vendors to analyze and troubleshoot on daily operation issue in CRM, MNP, BLC and UMB system. Actively involved to raise change request to enhance CRM, MNP, BLC and UMB system Regularly prepared management report for CRM, MNP, BLC and UMB system Collaborated successfully between business users and vendors to ensure deliverables are meet with business user’s acceptance and satisfaction

Kuala Lumpur, Malaysia

 More than 4 years of experience in KENAN Billing Systems and handling key accounts like Maxis, Celcom and Time Dot Com in Malaysia. Competent in troubleshooting, system analysis and conducted investigations by simulating the issue in a proxy environment, provides fixes (analyze and fix bugs) and workarounds to customers for the defects/queries raised based on priority and urgency. Continuous onsite support in customer office for critical issue and problem. Analyzes requirement documents/HLDs. Performs impact assessment (for example, for critical production issues) and contributes to Root Cause Analysis of issues and outlines corrective actions. Collaborated successfully between multiple teams from worldwide to provide 24x7 Support to customers in different time zones.  Performed unit or integration test after source change before deliver to customer.

Petaling Jaya, Selangor

 Sorely responsible to maintain and support Cassis Digital Security Centers (CDSC).CDSC provides business process outsourcing for Credit/Debit/ATM cards to major banks in a secured and certified environment.  Actively involved in CASSIS E-wallet solution project for Maxis, Touch ‘n Go, Bank of Philippine, CIMB Bank etc. Proven ability to work with minimum supervision and under challenging situations.

Kuala Lumpur, Malaysia

 Proactive and worked well as a team to maintain and support Business Support and Control System (BSCS) with focus on Customer Care Management Server (CMS). Competent in troubleshooting, system analysis and conducted investigations in providing prompt and high quality advice/solutions to customers for the defects/queries raised based on priority and urgency. Collaborated successfully between multiple teams from Headquarters in Frankfurt, Sao Paulo and Malaysia to provide 24x7 Support to customers in different time zones.  Performed unit or integration test after source change to ensure system runs smoothly. Knowledgeable in BSCS functional areas such as contract, rate plan, promotion, free unit to support the customer worldwide. Actively involved in system development project involving design change to enhance BSCS system for customer. Proven ability to work with minimum supervision and under challenging situations.

 Actively participated in Bahagian Hal Ehwal Undang-undang, Jabatan Perdana Menteri projects. Sorely responsible to maintain and support Case Management System (CMS) and e-Insolvensi (bankruptcy) application. Leveraged extensive experience in user requirement study, system design and development, user acceptance testing (UAT), deployment and user training. Regularly prepared and updated documentation such as database design, system requirement &design, system design specification, test plan and user manual.

 Lead a team of 5 local and Indian developers to maintain and support Supplier Registration (SR), better known as ePerolehan, an electronic procurement system for Ministry Of Finance Malaysia. Extensive experience in problem prioritization and analysis, consistently solve problems and rarely escalate issues. Effectively monitored the work progress of team members and prepared weekly and monthly team performance report to manager in aligning with project goals. Successfully conducted a technology transfer session to transfer the knowledge of ePerolehan Web Reporting Configuration and Mechanism to users. Upgrading the Supplier Registration module from MarketStream 2.1 platform to MarketMaker 3.5 platform in 2001 and rebuild the system with EJB in year 2002.