Chen G. Email & Phone Number

Tel Aviv-Yafo, Il

Tel Aviv, Israel

Ra'Ananna, Israel

• Defined IT strategies, architecture and processes for global infrastructure, network and cloud services.• Managed and empowered IT Infrastructure, SecOps and Operations teams to achieve goals and meet deadlines.• Developed goals and strategies to ensure IT services run smoothly and effectively.• Tracked and maintained hardware and software inventory, planned and managed IT procurement and budget.• Lead medium to large-scale IT projects with defined KPIs, including the design and deployment of new IT systems and cloud services.• Lead IT Operations, Infrastructure & End User activities. • Defined and maintained SLAs, End user training and Technical knowledge base.• Designed and implemented technology solutions that align internal operations with the organization's strategic plan.• Collaborated with cross-organization groups while ensuring operational effectiveness.• Responsible for the IT Infrastructure contracts and vendors.• Managed ISO27001 compliance audit.

Herzliya Area, Israel

• Lead medium to large scale IT projects collaborating with with global customers and IT departments.• Supervision and mentoring of PS teams and local Field Engineers on global sites.• Designed horizontal and complex Infrastructure solutions for Verint\Cognyte product lines and customers.• E2E accountability on Infrastructure and Data Center related aspects part of the product delivery to customers, including: HLD, LLD, CDR, Implementation and work plans.• Defined the strategy of Verint\Cognyte product lines Infrastructure solutions by analyzing both customer needs and industry standards.• Worked closely with R&D and product houses defining applicative requirements and matching relevant Infrastructure solutions and its required certification.• Lead market surveys and technical POC’s seeking relevant Infrastructure solutions to improve our offering.• Escort strategic accounts and opportunities as a Product Infrastructure expert in different product lifecycle phases: sales, projects delivery and service.• Managed matrix interfaces on a daily stressed routine with project managers, product managers, architects, development teams, Presales and Sales.

Herzliya Area, Israel

• Collaborated with global Cyber Intelligence customers to deliver Verint product solutions. • On-site customer-facing implementation of production systems and handover to customer. • Implemented development and test\load labs to simulate customers environments. • Performed technical instructions, engineering plans, technical designs, and system integration related documents.• Acted as global integration team mentor and lead knowledge procedures including training abroad.• Troubleshoot and debug system issues to increase performance and quality of data.• Lead research activities for innovative systems, equipment and technologies, based on customer needs.• Worked closely with R&D management, product managers, and QA management.• Maintained the integration knowledge base with hands-on feedbacks and procedures.

Tel-Aviv, Israel

• Managed and optimized an enterprise environment with hundreds of servers based on virtual platforms with a large-scale backup environment replicating to a Disaster Recovery site and more critical solutions required to provide professional and efficient solutions for the Corporate and the Production environments. • Deployed modern and complex solutions in the System, Network and Security fields. • Implemented and maintained SaaS solutions to various SaaS applications.

Petah Tikva, Israel

• Planned and established physical and virtual IT systems and Infrastructures (IaaS, PaaS). • Designed, implemented and operated Data center infrastructure solutions, including rack layouts, structured copper, fiber cables, power and cooling sizing. • Deployed, upgraded and optimized new and modern technologies such as virtual environments, storage and backup solutions, rack layouts and other software, hardware solutions. • Developed and documented a detailed solution design (Low-Level-Design) of respective systems based on best practices. • Provided Tier III system support.

Tel-Aviv, Israel

• System team management.• Procurement and inventory management of servers, computers, laptops, technological equipment, licensing, third party software and service contracts. • Planned the daily-yearly work plan included planning of new advanced technology projects.

Tel Aviv, Israel

• Maintained a Small-Medium scale environment of mixed Physical \ Virtual servers and hundreds of Endpoints on 5 sites across the country of Ness College Israel.• Developed automation deployment procedures to meet organization needs.• Lead IT projects to improve user experience and satisfaction.