StarFab is a leading Taiwanese accelerator which is enabling and facilitating corporate-startup innovation and collaboration.• Plan and operate both Advantech X StarFab Accelerator and Flytech X StarFab Accelerator. Assist startups to cooperate with Advantech and Flytech.• Execute CIAT Accelerator Program. Assist startups to cooperate with 8 enterprises such as Chunghwa Telecom, Inventec, Delta Electronics.

• Operation management analysis : Detect operation issue to improve agent performance that decreases overtime hour and saves labor cost.• Project plan and execution : Plan and build up war room as well as report automation system.• Voice of customer analysis : Discover root cause of customer complaints to decrease call volume and save labor cost.

Telexpress is a leading company which provides customer service, chatbot service, CRM consulting service in North Asia, Greater China, South East Asia and North America.• Training management：(1)new hire training (2)on job training.

• Design new service process and function of the system for customer service chatbot• Project time management and cross-department communication and coordination.

• Data analysis : (1)identify problem through customer service data analysis (2)propose service and product improvement plan.• Client relationship management : (1)provide solutions to satisfy clients request and to achieve performance(weekly/monthly) (2)client relationship maintenance• Operation and people management: (1)service process improvement routinely (2)training and service quality management. Earn the 6th place in OPPO global service quality (3)Lead 4 members.