Chen Lei Email & Phone Number

Cbd Auckland, New Zealand

Responsibilities:• Administration – emails, formatting member profiles, contract matched members• Cold calling, chasing leads, managing existing relationships• Interviewing, managing members expectations• Client Visits – building relationships face to face• More administration – follow up emails, writing & placing advertisements• Prospecting – researching & planning business development• International suppliers sourcing Key Achievements :• Purchased and set up CRM system for the company• Improved the accuracy of budget forecasts• Developed and implemented client service program, which expanded client base 20%

Responsibilities:• Conducting research to ascertain the best products and suppliers in terms of best value, delivery schedules and quality; Negotiate price and identify alternative suppliers.• Liaising between suppliers, manufacturers, relevant internal departments and customers;• Contact supplier to obtain latest versions of goods specifications and other required documents;• Monitor supplier performance and advise Supply Chain Mnager of supplier non-conformance. Recommend action with regard to non-compliant suppliers.• Processing supplier and shipment payments and invoices;• Forecasting price trends and their impact on future activities;• Producing reports and statistics using computer software;• Review the stock holding levels, against forecast.• Check inwords goods against their certificates of analysis, completing necessary process of defective goods;• Ensuring suppliers are aware of business objectives;• Attending meetings and trade conferences;• Training and supervising the work of other members of staff, providing feedback to staff on performance and objectives.• Ensure the health and safety of staffs and contractors by maintaining a working awareness of company Health and Safety policy and procedures. Achievement :• Established good working relationships with suppliers/customers • Led corporate team in driving cost-reduction initiatives that resulted in $20000 saved over two years through accuracy of budget forecasts• Improved customer service satisfaction 3% annually through supply chain management initiatives

Responsibilities:• Discover the most profitable suppliers and initiate business partnerships• Negotiate with external vendors to secure the most advantageous terms• Approve the ordering of necessary goods and services• Finalize details of orders and deliveries• Examine and re-evaluate existing contracts• Collaborate with key persons to ensure the clarity of the specifications and expectations of the company• Foresee alterations in the comparative negotiating ability of suppliers and clients• Perform risk management regarding supply contracts and agreementsAchievement :• Developed new quality standards for better quality performance and reliability.• Provided exceptional support to managers and co-workers which increased overall efficiency by 30%• Provided backup support to other departments which was highly admired by the General Manager• Trained 8 newly hired staff members

Responsibilities:• Initiate and implement performance reviews, contract compliance reviews for state commissions and utilities.• Communicate with clients to manage expectations, lead change efforts and ensure satisfaction.• Develop solutions for complex client situations to meet goals and objectives.• Develop work plans and coordinate daily fieldwork and project team efforts.• Handle data analysis, interpretation and process design interviews for clients.• Handle proposals and business development calls with partners and senior managers.• Attend networking events and training seminars regularly.• Confirm to professional standards and strict client confidentiality.• Leader consulting and client personnel to determine, quantify, execute and measure improvement initiatives.Achievement :• Attained the title of Best Employee in 2010 following excellent customer feedback for providing outstanding tier one services• Demonstrated excellent abilities in customer orientation by assisting the marketing department in promotional activities and campaigns• Developed and implemented client service program, which expanded small-to-medium client base 10%

Portsmouth, United Kingdom

Responsibilities:• To support the Nurse in Charge by recognising tasks that may be delegated to other carers or themselves.• To act as a role model to all staff in the Unit.• To promote best practice in all aspects of the home’s care delivery; this is to include care of the environment, furniture and equipment.• To work with the Nurse in Charge and their Senior colleagues to promote team working on the Unit.• To ensure every staff member on the unit is included in the team.• To work constantly with new staff during their induction period.• To allocate tasks, sometimes on a daily basis and to ensure they are carried out properly.Achievement : • Responded effectively to a crisis situation.• Streamlined the care process of the facility by incorporating timesheets and logs into the reporting system, increased overall efficiency by 50%• Strictly followed all operational guidelines and regulations. • Integrated a fun and interactive activity based unit in the residents’ activities program engendering better participation• Provided exceptional palliative care to patients, provided them with a happy and comfortable life• Received thank you notes from patients