• Engaged actively in the audit processes of over five companies, including three listed entities, collaborating with a diverse team of four auditors from different regions. Skilled in bilingual communication (Mandarin and English) and functional Cantonese• Executed thorough examination of 500+ vouchers, ensuring accuracy in registering elements and reviewing supporting documents such as payment applications, bank statements, procurement contracts, invoices, fixed asset acceptance certificates, and subsidy documents.• Reconciled bank statement balances to identify outstanding items at period-end, scrutinizing large cash flows and deposit bank information.• Conducted physical counts of cash, fixed assets, and inventory to verify record accuracy.• Reviewed account statements, tax returns, and other documents for 3 client companies, assisting in the preparation of audit working papers to ensure comprehensive audit processes and document completeness.

• Receiving customer consultation online and returning phone calls according to customer loan informationmore than 100 times per day• Properly handling service failures and customer complaints, timely tracking and analyzing customers• Successfully managed delinquent accounts, achieving a reclassification rate from moderate (N2) to minor (N1) delinquency status of over 90%.• Reminding relevant users to pay their bills on time and guiding customers to pay their bills correctly, and helping them to maintain a good personal credit record.• Registering the collection situation to obtain and update the information related to the collection object• Collecting overdue customers