Chen Naim Email & Phone Number

Israel

Tel Aviv District, Israel

-Manage churn risk, while driving expansion and advocacy-Operationalize customer journey-Conducting QBRs, onboarding training and weekly meetings-Managing a book of business of over $2M CARR, with 30 different clients- Working with international, multi-divisional, and multi-geographical clients.-Experience working collaboratively with cross-functional teams, including Sales, Product, Marketing, R&D and Operations.

Tel Aviv, Israel

-Recruitment of new clients, including the onboarding process, with use of Salesforce, Netsuite and Zendesk.- In charge of the onboarding process and training new account managers and account executives.- Acting as a Customer Success Manager for all top tier B2B, B2C and B2G clients (mostly B2B2C)

Tel Aviv, Israel

- Managing and optimizing all top tier B2B and B2C accounts.-The main POC for HR managers using our SaaS platform- Playing a huge role in the growth of a start-up company (15th employee)- Assisting in all client matters - anticipating and handling all high level clients requirements.- Creating new leads through strong client relationships.- Identifying new opportunities and products that increase company revenue.

Tel Aviv Area, Israel

• Responsible for the successful completion of tasks assigned to the team. • Communicating company goals and deadlines to the team.• Managing a team of three people• Acting as a liaison between the team and the senior management, while maintaining complete transparency.• Creating an environment of trust, open communication, creative thinking and cohesive team effort.• Performing as a hands-on Content and Client Success Manager

Tel Aviv Area, Israel

-Engaging clients in conversation regarding their desires, needs, and financials.-Researching and locating new content related activities, sites, venues and more-Writing unique programs and itineraries for a wide range of individuals and groups-Providing ongoing client care and support throughout the sales and implementation process, improving CLTV for the company-Communicating the customer requests to the budgeting and operations teams and ensuring they are carried out

Tel Aviv, Israel

-Developing new and creative content for Israel Seminar, together with new and existingvendors and service providers-Maintaining a thorough relationship and familiarity with all existing sites and vendorsthroughout Israel-Transforming dream content into real-life products and services-Processing and refine content items into products that can be incorporated into itineraries andcost proposals.-Developing Israel Seminar's internal content database and keep it up to date with new andexisting items.

Ramat Gan Area, Israel

-Responsible for analyzing data and optimizing it order to achieve my client's' goals and maximize profitability-Constant interaction with the client and understanding their products, services and needs-Developing new managed opportunities and conducting negotiation. -Working simultaneously on several ad servers. making sure buying is at its full potential.

Tel Aviv

- Representation of Israeli students, in Israel and around the world.- Working with ESU (European Student Union) and WUJS (World Union of Jewish Students) on various projects for students' rights and higher education in Europe and Israel, in order to create an efficient interface on a global scale.- Supervisor of array scholarship recipients as part of "TAGLIT", responsible for recruiting and marketing.- Establishment of an alumni network for student's chairmen- establishment of an organization from scratch, creating a database, producing conferences and events.

Tel Aviv

-Development of reports and working tools for several companies- Reporting and presenting conclusions directly to senior managers - Web research of various fields (national security, sports, reality shows and more)- Data analysis for the international marketsse, in order to help companies make correct business decisions- Development of Facebook pages and social media monitoringSpecialties:Market Research, Social Media Monitoring, Competitive Intelligence, Foreign Languages, On-Demand Market Reports

Greater New York City Area

-In-person daily media briefing for Israeli ambassador to the UN - Mr. Ron Prosor-Pitching press releases to NYTimes, Washington Post, Fox News, Huffington Post-Providing answers to all media bodies regarding the Israeli Mission-Documents translation from Hebrew - English, English - Hebrew-In charge of devoloping the intern program at the Mission

Israel

2012-2013 - Participated in The StandWithUs Fellowship, one of Israel's most prestigious leadership program. This year-long extracurricular program trains 150 chosen israeli students to become active in public diplomacy for Israel and to acquire leadership positions in the the public, private and third sectors in the country. The program is endorsed by Israel's Ministry of Foreign Affairs and The National Union of Israeli Students.