•Manage multimillion privately funded career upskilling program over 6 cities across U.S., developed and delivered monthly trainings to staff, recruit national companies to partner with program mission•Design and build career upskilling program’s data collecting system utilizing ExtendedReach platform, developed program standard operating procedure (SOP)•Empower program staff to collaborate across cities and develop best practices in career case management, coalition building, financial literacy, and job readiness curriculums.•Support Economic Empowerment Director in researching and applying for private and public grants•Collect program data weekly from affiliate sites and complete quarterly program reports for funders•Collaborate with research partner to generate yearly report of program impact and assist with grant writing•co-lead employment programs focused internal staff to develop an Economic Empowerment unit, discussing opportunities for all LIRS employment programs to collaborate

Case Manager, Employment •Approach community organizations to establish partnerships that will provide employment opportunities to refugees and immigrants in Cleveland, Ohio •Initiated and built community partnerships with The Cleveland Clinic Foundation and University Hospital who employ 50-60 USCRI select eligible refugees and immigrants resettled in Cleveland, OH since October 2018•Maintain partnerships with 10-12 employers who have hired 5 or more USCRI clients since July 2018 including: Oatey Company, Orlando Baking Company, US Cotton, Midwest Direct, National Safety Apparel •Screen 5 to 6 recently resettled refugee families monthly for agency’s fast-track to employment program•Meet with employment-ready clients weekly to complete job applications, discuss professionalism in the workplace, hold mock interviews, coordinate logistics between clients and prospective employers, teach clients how to pay rent and utility, track client progress toward self-sufficiency, and provide referral service•Execute administrative responsibilities including processing checks to clients, updating client files, record case notes •Collect and analyze monthly, quarterly, and annual reports for submission to funders, government, and foundations•Supervise and mentor 1 staff and manage 1-2 volunteers weekly•Maintain strict confidentiality with client case files

HR Operations• Essential contributing member of Human Resources Information System (HRIS) launch team; assist in managing HRIS’ Employee Self Service (ESS), Talent Management System (TMS), and CORE HR• Manage company programs that promote positive work environment and healthy lifestyle, including matching gifts, peer-to-peer recognition, performance review, annual flu shot clinic, and annual biometrics clinic program• Run weekly reports in CORE HR to process and update employees’ benefits; manage employee personal data Learning and Development • Coordinate monthly guest speakers for Lunch n’ Learn program; speakers range from job industry experts to Olympian Michael Weiss- speaking on personal growth and development • Collaborate with IT department and external vendors to integrate company Learning and Development content into HRIS’ Learning Management System (LMS)Recruiting • Communicate with all levels of staff to coordinate twice-monthly onboarding for new employees • Assemble offer letter packages, process candidate background checks, and coordinate orientation schedules • Schedule job interviews-and process invoice and reimbursement forms for candidate travel expensesAssistant to HR Officer • Evaluate and improve company practices to better align them with the company’s mission; company’s business card practices, peer to peer recognition program • Perform various administrative tasks vital to business operations, such as, enter contracts into contract management system, coordinate meetings, assist with special events projects, present at quarterly company town hall meetings

•Provided administrative and logistical support for a multimillion-dollar government leadership program, Excellence in Government (EIG) Program •Identified and executed methods to simplify, redesign, and improve a portion of the EIG Program, the Results Projects Database•Took ownership of the EIG Results Project Database and demonstrated consistency by meeting deadlines •Supported the execution of the federal government leadership training programs, EIG and Aspiring Leaders; greeted guests and communicated the necessary information for successful completion of each program•Printed, scanned, drafted, edited, and formatted internal and external documents weekly •Utilized Microsoft Office, Outlook and Salesforce to carry out program goals on a daily basis •Scheduled weekly meetings using Outlook •Used outline method of note taking and transcription during weekly internal and external meetings •Assisted in the assessment of evaluation data; input data onto Excel spreadsheets and Salesforce•Attended GS-14-SES level government leadership seminars and professional development activities •Performed registration and program enrollment tasks weekly

•Advocated for the social and medical wellbeing of refugees during their initial 30 days of resettlement•Helped 4-5 refugee families per week apply for government documents, social service programs and housing •Monitored the progress of refugee families’ resettlement process by performing weekly home visits and in-office client interviews. •Scheduled meetings, social services appointments, and medical appointments on behalf of refugees •Gained an understanding of the United States refugee resettlement process and services available to refugees •Educated refugees on American culture and assessed their understanding to determine further need •Assisted caseworkers with administrative tasks using the organization’s software and filing system •Improved cross-cultural communication skills with refugees and staff members

•Designed professional training and cultural programs for international professionals and youth participants visiting the United States •Promoted citizen diplomacy by designing unique programs such as the China Youth Initiative and the Tour of the Midwest program •Assisted in grant writing for public and private grants•Coordinated fundraising and cultural events•Communicated program proposals effectively and efficiently to internal and external stakeholders•Developed relationships with international professionals pursuing professional development training in Ohio •Improved cross-cultural communication skills and attained greater cultural sensitivity•Scheduled meetings with internal staff and external stakeholders

•Developed research skills by identifying and examining relevant qualitative data on international conflicts and crises from mid-1900s to present; utilized research databases, news sites, journals, and books to obtain research •Synthesized research articles for use by doctoral candidate•Improved knowledge about historical and current international conflicts as well as the functions of the United Nations and other international organizations•Organized and input quantitative and qualitative data on spreadsheets; improved outline method of note taking •Contributed to building a team-focused environment; worked well independently

•Initiated and implemented a women’s cultural immersion program that encourages 18-40 year old female refugees to learn more about American culture•Taught English, math, writing, and typing classes twice weekly to 10-15 adult Somali refugees •Assisted in administrative tasks and helped improve the structure of the organization and its programs•Developed the structure of the internship program and collaborated with staff to expand organization capabilities•Helped Somali refugees improve their English and math skills through one-on-one tutoring and the Conversation Partners program

•Provided hospitality and quality service to guests and staff members •Worked independently and as a team member: created a family like environment among the staff •Learned how to best accommodate the needs of every family