Peter Chen Email & Phone Number

Hayward, California

• Increased sales revenue by optimizing hundreds of high-demand consumer electronics listings in various sales channels (Amazon, eBay, and Walmart).• Developed webstore promotions and product launching campaigns to entice interest and increase revenue.• Drove market decisions with product team to competitively price key products, improving overall sales. • Optimized branded content for our Amazon storefront in collaboration with marketing team, increasing site traffic and sales conversion rate.• Headed email marketing campaigns using Helium10, informing customers about products’ technical capabilities and compatibilities while reducing the number of overall customer support requests.• Improved Amazon product ratings and seller feedback for dozens of products, reversing negative reviews through direct customer interaction and coordination of technical support to customers.• Analyzed Amazon Ad Campaigns to drive sales and improve positioning in the online market.• Maintained positive brand reputation by responding to email queries from new and returning clients. • Applied SEO tactics and optimized results for Amazon listings, elevating search rankings.• Tracked and managed inventory of over 300 SKUs, facilitating inventory control and timely replenishment. • Streamlined replenishment of inventory by developing a guaranteed supply of high-demand SKUs.• Completed fulfillment process of daily online orders in collaboration with local warehouse team.

Palo Alto, Ca

· Handled day-to-day office logistics, including but not limited to answering telephone calls, responding to emails, and ensuring proper operation of office equipment.· Verified financial transactions in order to maintain an up-to-date budget.· Worked directly with faculty members to coordinate meetings and events.· Managed confidential documents and uploaded into secure database.

San Mateo, Ca

· Created and distributed customer satisfaction surveys.· Analyzed data collected from survey responses.· Developed informative video tutorials for consumers.· Conceptualized ideas for potential new products with team members.

Bachelor Of Science - Bs, Cognitive Science - Specialization In Human-Computer Interaction

Education record

Activities and Societies: Marching Band - Section Leader (2 years)