Chen Q. Email & Phone Number

New York City Metropolitan Area

New York, New York

•Created and administered seasonal KPIs to consistently accomplish yearly sales goals•Coordinated retail operations both within the NA Flagship Boutique and the NA corporate office •Managed regional inventory with 100% accuracy •Established and maintained a VIP client roster of loyal timepiece connoisseurs •Organized and managed VIP sales events both locally and across the US•Communicated international brand partnerships to drive sales locally with clients and partners •Provided individualized and guided boutique experiences

Greater New York City Area

•Assisted in all store administrative tasks•Performed seasonal store visual and merchandise transition procedures •Strengthened existing client relations and lead new VIP customer acquisition •Implemented progressive selling techniques which generated an increase in sales •Conducted pivotal store operation task alongside top management teams

New York, New York

•Conducted all opening and closing procedures •Liaised with local shipping partners to coordinate daily product allocations•Executed IRL customer sales, virtual orders, as well as refunds and exchanges •Administered product knowledge and guided sales at POS which yielded an increase in UPT and SPH