Chen Steve Email & Phone Number

台灣 Taipei City 台北

- Browser Extension test on Chrome, Firefox, Edge- End-to-end automation on Jest framework- Postman as api verification tool- Browser dev tool as troubleshooting tool

Taiwan

- Lead the test team on verifying agent less security solution in the VMware integrated private/hybrid cloud.- Work with Scrum team members for frequent product releases with well discussed sprint focus.- Maintain the compatibility between Trend Micro Deep Security and variant VMware products such as vCenter, ESXi, and NSX.- Leverage automation framework for efficient release verification.

Taipei City, Taiwan

- Identify hidden service requirements which have not been addressed- Facilitate on-premise solution to move to the Cloud- Define the Cloud Service Operation Guideline- Coordinate with related departments to build up solid, scalable, and fast-response Cloud solution.

Taiwan

- Leading a 12-people QA team for a SaaS product, Worry-Fee Business Security Services. This Cloud service protects your Android, iOS, Mac, and Windows devices at anywhere away from malicious program threats. - Initiate test plan for the LAMP architecture of Worry-Free Business Security Services. - Organize cloud based testing environment locate at both NABU and EMEA regions for cross-service integration and validation. - Discuss with human interface designer for friendly Mobile App interface to solve BYOD case. - Plan the overall integration validation between Cloud service and Mobile App. - Monitoring service healthy system for potential issue, i.e. high network bandwidth and IOPS peak to lower the later cost. - Drive the automation framework build-up based on Robot Framework + Selenium in daily testing to benefit testing productivity and efficiency. - By analyzing the big data in the back-end database for real user behavior, then to adjust the testing focus, priority, and strength.

Taiwan

- Introduce Agile Development best practices to facilitate the cooperation between the development team and the testing team. - According to beta customer feedback, initiate project/product improvement plan in Agile way to make sure fixing and enhancement solve customer issue efficiently. - Allocate resource to support product development need and doing adjustment dynamically. - Team develop, growth, and coach. - PDLC (Product Development Life Cycle) and process tuning.

Taiwan

Maintain released product.- Leading the service engineering team as the manager role for released products maintenance.- Handle customer's issues from different regions over the world.- On-line troubleshooting with customers through phone conference and web-sharing service to solve customer's problem in timely manner.- Collect feedback and requests as backlog list for next version requirement list.Acting QA Manager of Product Development.- Leading a 8-people QA team to develop 1.0 version cloud-based end-point security solution.- Outsourcing part of the testing tasks to InfoSys in India. Periodically have sync up meeting with the outsourced team for testing status checking and test result clarification.A small step to the cloud-based product leads to the big step of service oriented solution mindset.

Taiwan

Leading a 7-people QA team to develop a 1.0 product, IGSA(Internet Gateway Security Appliance), which is allocated at the gateway position in a company's network infrastructure to intercept HTTP, SMTP, POP3, and FTP protocols for malicious content scanning, leave the war away from home. - Plan various types of testing activities to deliver this 1.0 product with quality.- As a team lead, frequently discuss defect status with team members for proper case priority and severity judgment, and also reflect current code quality to developers.- Review issue priority with project stakeholder such as project manager and RD manager to make sure the whole team is paying efforts on the right focus.- Conduct beta testing with real customer, fly to their countries for beta on-site to collect valuable feedback from their hands-on operation and face-to-face interview.- According to testing result, provide risk analysis report to stakeholders for milestones move in/out judgments.

Taiwan

With the skill and knowledge built in QA Engineer - I, I was promoted to Engineer - II and join more cross country projects development.- The advanced GateLock version: GateLock X300, the customized version for NTT East with improved anti-hacker, anti-virus, and central management function. - Co-work with NetScreen (acquired by Juniper) for a home/SOHO VPN Gateway device which embedded Trend Micro intelligent virus scanning technology. Multiple devices locates at different regions could register to a central management console. At this phase, keep accumulating network knowledge with IPSec and pubilc/private key mechanism. Also at this phase, the management console concept is built in.The management console concept triggered and extended my thinking philosophy of software development, the User Experience. When considering user experience, operations through software involve lots interactions between what called server and client, event and notification, command and result/response, registration and provisioning. All these details bring me to a new level of software quality.

Taiwan

- Join Trend Micro as a role of Quality Assurance Engineer.- Join the GateLock team and responsible for major function testing http://asia.cnet.com/first-take-trend-micro-gatelock-x200-39003341.htm- GateLock was designed for home and SOHO users with DSL connection and played as not only a router role with port-forwarding and firewall functions, but also embedded virus scanning ability.- To simulate user's environment for troubleshooting, one have to build up the whole testing environment which included most of the common services that users usually use. Such as DHCP, DNS, Proxy, Mail, FTP, HTTP, F/W, VPN, etc.- The most used tool for troubleshooting in this phase is Ethereal (renamed to Wireshark now) to inspect the detail of packets of a protocol.- Get the certificate of MicroSoft MCSA of Networking- Get the certificate of Red Hat Linux 7.2