Chen Tang Email & Phone Number

New York, United States

• Assisted 1,000+ residents to schedule dates for deliveries, using BBQ grills and party rooms, and explained questions and regulations to residents.
• Ensured building safety and facilitated residents as well as government agencies in 100+ emergencies with other co-workers.
• Arranged handymen to repair broken home appliances and fix clogged pipes for residents on daily basis and supported managers in overseeing buildings, such as informing rules of residential and sending emails to.

New York City Metropolitan Area

• Collected flight and revenue data and analyzed competitive advantages weekly in Excel; created Tableau visualizations and delivered strategies on personal travel to increase market share and sales revenue.
• Led North American Corporate team of 20+, set up targets, provided marketing strategy to develop corporate clients, and monitored flown performances for 150+ corporate accounts.
• Managed complaints from customers and resolved challenges daily; collaborated with travel agencies to address and handle corporate clients’ emergencies, and recorded in Salesforce notes for tracking weekly.
• Drafted 50+ corporates' proposals and contracts and completed fare loadings for corporate accounts.
• Connected and negotiated with American Express and US Bank to issue co-brand credit cards on monthly basis.
• Explained and solved issues on agreements and fares for the corporate clients, and negotiated with more than 10 clients before signing the agreement

New York, United States

• Maintained floor organization and assisted customers with their shopping experiences
• Filled new arrival, inventory, and returned items onto the sales floor
• Marketed and promoted VIP loyalty cards to customers and assisted customers with their applications
• Registered as a cashier in the complex and packaged items for customers

Master Of Science - Ms, Business Analytics

Bachelor'S Degree, Finance, General, 3.9/4.0