Chen Yan Email & Phone Number

Singapore

Manage and Deliver new and existing client’s implementation of all International SOS Digital Travel Risk Mitigation Solutions from Singapore and Asia Region - Malaysia, India, Hong Kong, Taiwan, Thailand, Myanmar, Vietnam, Cambodia, Japan, Korea, ANZ and SEA region including,- Assist client’s in managing communications of the intital launch of International SOS Digital Travel Risk Mitigation Solution to their Management and Employees- Lead and mediate project timelines with internal… Show more Manage and Deliver new and existing client’s implementation of all International SOS Digital Travel Risk Mitigation Solutions from Singapore and Asia Region - Malaysia, India, Hong Kong, Taiwan, Thailand, Myanmar, Vietnam, Cambodia, Japan, Korea, ANZ and SEA region including,- Assist client’s in managing communications of the intital launch of International SOS Digital Travel Risk Mitigation Solution to their Management and Employees- Lead and mediate project timelines with internal stakeholders and clients when involving various internal/external parties to ensure scheduled launch and milestones are delivered on time.• Supporting and managing clients during post deployment to ensure International SOS Digital Travel Risk Mitigation Solutions has been successfully adopted by their Management and Employees. Including,- Performing Techical Task, such as troubleshooting techical issues.- Building partnerships and investigating with Corporate IT, Sales, Client Service Team and Group to determining solutions for issues that may arise and resolve existing issue without sacrificing client satisfaction.- Assessing client’s feedback and using creativity to establish, improve, and refine services and perform revelant escalation to Management and team to improve service quality.II. Training• Providing customize and suitable training to existing clients across all industries to drive optimal usage of International SOS Digital Travel Risk Mitigation Solutions (Includes MNCs, SMEs, financials institutions , government agencies and scholastic) clienteles. • Identifying and analyse client’s needs within the business context and up-sell opportunities with sales. III. Reporting• Prepare periodic service delivery status reports to internal to Management.• Prepare and deliver International SOS Digital Travel Risk Mitigation Solutions usage reportsto external clients when required. Show less

Singapore

Account Servicing and Management• Specialized in existing clients account management across industries (Includes MNCs, SMEs, financials intuitions and government agencies).• Developed growth potentials in client’s portfolio through product, solution and service offerings.• Provided industry concept development, sales presentations and industry trend analysis.• Planned and implemented business plans, assessed business opportunities and executednew projects into viable… Show more Account Servicing and Management• Specialized in existing clients account management across industries (Includes MNCs, SMEs, financials intuitions and government agencies).• Developed growth potentials in client’s portfolio through product, solution and service offerings.• Provided industry concept development, sales presentations and industry trend analysis.• Planned and implemented business plans, assessed business opportunities and executednew projects into viable business undertakings.• Developed new accounts and liaised with existing and potential clients to possible new business opportunities.II. Training• Provided customized on-site training to existing clients.• Developed and conduct Show less

Singapore

Account Management• Specialized in existing clients account management from Experian Non-Bank Credit Bureau (Includes Drafting of Renewal Proposal to clients and preparing monthly reporting of Experian Non-Bank Credit Bureau client’s renewal status).• Managed to build and grow Experian Non-Bank Credit Bureau Data membership.• Assisted in product testing, implementations and launches.• Handled product related report maintenance.• Professionally serviced clients for post sales… Show more Account Management• Specialized in existing clients account management from Experian Non-Bank Credit Bureau (Includes Drafting of Renewal Proposal to clients and preparing monthly reporting of Experian Non-Bank Credit Bureau client’s renewal status).• Managed to build and grow Experian Non-Bank Credit Bureau Data membership.• Assisted in product testing, implementations and launches.• Handled product related report maintenance.• Professionally serviced clients for post sales (Engagement and product service delivery).II. Training• Demonstrated full knowledge of Experian Non-Bank Credit Bureau products, relevant selling points and benefits to match appropriate products to client’s requirement (Includes Up and or Cross selling products and services).• Liaised with various association for external workshop to promote and create brand awareness of Experian Non-Bank Credit Bureau.• Organized and Conducted trainings internally and externally.III. Reporting• Prepared new sales reporting to management for monthly revenue review.• Prepare of any ad-hoc based reporting when required.IV. Sales operation• Provided direct support to sales team by preparing business proposals based on client’s requirement and liaised with member of sales team to closed potential sales opportunities.• To identify potential new opportunities from existing clients and report to management. V. Liaising (Marketing)• Liaised with external vendors for stand-up banners and webpage banner advertisement. Show less

Singapore

Purchaser• Maintained and order raw materials for company.• Coordinated and prepared Purchase order and contracts for new sales opportunities.• Source various quotation, report shipping quote to manager and provided recommendations to Management Team.• Coordinated inflow purchase shipments from Korea, Taiwan and Singapore.• Liaised with suppliers and HQ from Korea for re-ordering of existing raw materials and neworder of raw materials.• Source and purchase of… Show more Purchaser• Maintained and order raw materials for company.• Coordinated and prepared Purchase order and contracts for new sales opportunities.• Source various quotation, report shipping quote to manager and provided recommendations to Management Team.• Coordinated inflow purchase shipments from Korea, Taiwan and Singapore.• Liaised with suppliers and HQ from Korea for re-ordering of existing raw materials and neworder of raw materials.• Source and purchase of chemicals and other semiconductor materials locally.II. Administrative• Performed basic administrative duties.• Coordinated monthly team meeting (Includes preparing of necessary documents for meeting).• Managed Office Suppliers/Unit Keys.• Source for house leasing/internet/ mobile phone contracts for expatriates.III. Reporting• Prepared monthly inventory report to management.• Managed and prepared month-end closing stock report to management. Show less

Bachelor Of Science In Management With Marketing, Marketing

Certification Of Completion (Level 6), Korean Language