• Planned and coordinated with the City of North Vancouver, North Shore Neighbourhood House, first responders, and vendors for community events via social media, email, and other channels.• Trained and onboarded 10 employees to full working capacity in FOH and BOH roles and understanding of work culture. • Assisted in business planning and problem-solving to maximize efficiency and minimize resource waste. • Managed conflicts between employees and the owner to reach a consensus on varying views. • Worked as the weekend manager to ensure proper SOPs were followed and led the teams through successful shifts. • Earned the title of “Head Barista” from the owner after one year of self-learning from online sources and experimentation.

• Researched and created lesson plans during the summer to review grade 6 materials as well as preview grade 7 contents in Math and English• Familiarized the student with online learning tools such as Zoom, Microsoft Teams, Google, Flipgrid, and more• Assisted the student and their family in understanding the Canadian education system and course contents to raise the student's grades from the lower C’s to high B's in all subjects

• Established and maintained positive relationships with new and existing patients • Cultivated and ensured a safe, secure, and healthy environment for patients and colleagues throughout the Covid-19 period through Covid safety emails, screening questionnaires, and temperature checks• Booked and manage patient appointments for the smooth running of the clinic• Directed phone calls, emails, physical mails, and other forms of communication to the correct department• Helped answer inquiries before, during, and after patient visits • Maintained and updated patient records for effective processes within the clinic

• Several owners recognized quick learning skills and dedication and, thus, promoted within three months. • Trained new employees to high standards and maintained a great store environment for customers and employees.

• Evaluated consumers’ dried goods need in the Greater Vancouver Area (ie: Beans, instant drinks, mushrooms, dried fruits, and more).• Learned the branding, packaging, prices, and distribution of dried goods in different Canadian supermarkets.• Assembled summaries of the background of the dried goods with their stories, photos, specifications, certifications, and pricing information.• Developed potential new channels by meeting purchasing representatives, discussing the products and their ordering logistics and quotes.• Assisted purchasing representatives in finding new products with potential from Taiwan.

• Created the Mandarin slogan from the English original and was deeply involved with the “Audi TT” campaign from the sketching board to the final promotion event. • Analyzed and translated competing brand advertisements for “Audi” monthly to aid their advertising planning. • Organized and translated “Volkswagen Commercial Vehicle’s” advertising guideline. • Coordinated a camping event for “Volkswagen Commercial Vehicles” and handled the customer service and administration work.• Conducted competitors’ analysis for “ANZ Bank” monthly to keep client informed of the most current advertising practices. • Participated and assisted in the execution and production of a CF for a cosmetic brand under “Kiss Me” from the advertising strategy meetings and survey process to the PPMs and storyboard creation.• Assembled a thorough review of cigarette advertisements to help client understand the Taiwanese market.• Researched sporting events and contributed to the brainstorming of events for various “Mars” brand products.• Learned various advertising strategies through participation in multiple pitching projects and meetings.• Crowned the “intern director” by the senior executives for having fostered great working relationships, devotion to the completion and detail of assignments, and thorough knowledge of my responsibilities.

Awarded Employee of the Month for February of 2014 for not only excelling in customer service but also for being a great team player assisting co-workers and management with tasks around the store.