Chena Johnson Email & Phone Number

Johns Creek, Georgia, United States

• Maintain accounts receivable records across multiple lines of business totaling over $55 million.
• Review & dispute short paid & unpaid invoices through customer portal.
• Collaborate with field managers to obtain proof of delivery for dispute resolution.
• Prepare credit memos & process offsets for incorrectly billed invoices.

Johns Creek, Georgia, United States

• Conducted regular data quality checks, identifying & resolving discrepancies.
• Collaborated with cross-functional teams to enhance data entry processes & streamline workflow.
• Developed & implemented data entry guidelines & practices.
• Created training manual & Standard Operating Procedures (SOPs) for new hires.
• Assist in escalating & resolving complex issues.
• Utilize the company online portal (FORMS) for account submission & reviews.

Duluth, Georgia, United States

• Delivered exceptional customer service & satisfaction.
• Converted customer calls to scheduled appointments or live transfers to sales.
• Made a minimum of 150 outbound calls daily, achieving a goal of 10 appointments per day.
• Engaged new & existing customers to promote extended coverage & maintain accurate documentation.
• Provide quotes & rates as well as closing deals when needed as a backup.

Norcross, GA

 Delivered exceptional customer service & satisfaction. Converted customer calls to scheduled appointments orlive transfers to sales. Made a minimum of 150 outbound calls daily, achievinga goal of 10 appointments per day. Engaged new & and existing customers to promoteextended coverage & maintain accurate documentation. Provide quotes & rates as well.

Duluth, Georgia, United States

• Assist the Store Manager with all facets of store management, including optimizing sales processes, customer services, managing employee performance, & overseeing inventory control.
• Partner in creating & executing strategic plans to achieve sales goals & drive revenue growth, ensuring alignment with overall business objectives.
• Interview & hire new employees as well as provide training & guidance.
• Oversee inventory management practices, conduct regular stock audits, & implement loss prevention strategies to minimize stock discrepancies and reduce shrinkage.
• Manage payroll processing within budgetary constraints, create & adjust schedules to ensure optimal coverage during peak periods & handle additional administrative tasks as required.