Chena Johnson Email & Phone Number

Johns Creek, Georgia, United States

• Maintain accounts receivable records across multiple lines of business totaling over $55 million.• Review & dispute short paid & unpaid invoices through customer portal. • Collaborate with field managers to obtain proof of delivery for dispute resolution.• Prepare credit memos & process offsets for incorrectly billed invoices.

Johns Creek, Georgia, United States

• Conducted regular data quality checks, identifying & resolving discrepancies.• Collaborated with cross-functional teams to enhance data entry processes & streamline workflow.• Developed & implemented data entry guidelines & practices.• Created training manual & Standard Operating Procedures (SOPs) for new hires.• Assist in escalating & resolving complex issues.• Utilize the company online portal (FORMS) for account submission & reviews. • Coordinated with Credit, Tax, A/R & A/P dept to resolve account conflicts.• Managed account setups & updates using JD Edwards (JDE).

Duluth, Georgia, United States

• Delivered exceptional customer service & satisfaction.• Converted customer calls to scheduled appointments or live transfers to sales.• Made a minimum of 150 outbound calls daily, achieving a goal of 10 appointments per day. • Engaged new & existing customers to promote extended coverage & maintain accurate documentation. • Provide quotes & rates as well as closing deals when needed as a backup.

Norcross, Ga

 Delivered exceptional customer service & satisfaction. Converted customer calls to scheduled appointments orlive transfers to sales. Made a minimum of 150 outbound calls daily, achievinga goal of 10 appointments per day. Engaged new & and existing customers to promoteextended coverage & maintain accurate documentation. Provide quotes & rates as well as closing deals whenneeded as a backup.

Duluth, Georgia, United States

• Assist the Store Manager with all facets of store management, including optimizing sales processes, customer services, managing employee performance, & overseeing inventory control.• Partner in creating & executing strategic plans to achieve sales goals & drive revenue growth, ensuring alignment with overall business objectives.• Interview & hire new employees as well as provide training & guidance.• Oversee inventory management practices, conduct regular stock audits, & implement loss prevention strategies to minimize stock discrepancies and reduce shrinkage. • Manage payroll processing within budgetary constraints, create & adjust schedules to ensure optimal coverage during peak periods & handle additional administrative tasks as required.