Chenchen Ava Tan Email & Phone Number

Los Gatos, Ca, Us

Irvine, Ca, Us

Proficient Game Producer adept at managing game launches, updates, and technical integration,proficient in live incident resolution and serving as the primary liaison between development teams and central technical team to enhance Diablo Immortal's live services.• Oversee planning, tasking, and tracking for the LiveOps team, ensuring timely and high-quality deliverables.• Lead release management processes, including issue triage, submission workflows, and collaboration with QA teams for smooth game updates• Manage in-game purchase and entitlement flows, ensuring a seamless player experience• Provide 24/7 support for live game operations, addressing incidents promptly to minimize impact on players• Drive cross-team collaborations to resolve live issues and improve operational workflows.• Represent the team in infrastructure planning and technical integration discussions with central tech teams and external partners• Collaborate with marketing teams to support demo builds and promotional initiatives• Contribute to anti-cheat and anti-fraud efforts, enhancing the security and fairness of the game environment

San Fernando Valley, California, Us

As the season owner, produced LiveOps events, ensured high-quality in-game content, managed LiveOps outages, communicated with stakeholders, and collaborated on game featuring, all contributing to recognition of Apex Mobile as Best Mobile Game of the Year by both Apple and Google in 2022.• Strategized, planned, and executed engaging LiveOps events across seasons, starting from the SoftLaunch• Supported the configuration and testing process to ensure the delivery of high-quality in-gamecontent that resonated with players• Managed and oversaw LiveOps outages and incidents, initiating communication with the social anddevelopment teams to resolve issues• Maintained proactive and effective communication with both internal and external stakeholders,including roadmap, creative, release, legal, and other production areas• Collaborated with the marketing team to optimize game featuring in Apple/Google stores

Palo Alto, California, Us

Oversaw the development workflows of internal R&D projects, collaborated with technical artists on cinematic rigging, and communicated project goals with global teams.• Managed development workflows for various internal R&D projects to deliver new progress• Collaborated with technical artists to implement cinematic rigging solutions in a modern AAA game• Worked with global cross-functional teams to identify, explain, and communicate projectinvolvement and goals• Facilitated the onboarding process for new hires, providing them with an understanding of projectroadmap, schedules, and task assignments

Orlando, Florida, Us

• Design and write design documentation for unannounced projects in the creative development phase• Build prototype mockups and applications on Unreal Engine• Research, analyze, and assist in the further development of technologies

San Francisco , California, Us

• Contribute to the game design of the interactive narrative mobile game • Conduct audience research aimed at understanding user behaviorand preferences• Conduct market research aimed at analyzing reference narrative games • Work on the sound design of the game

Pittsburgh, Pa, Us

Designed GWAP game (Game for Purpose) to collect audio data at home, with the collaboration of Bosch.

• Developed test plans and created test procedures for ophthalmic diagnostic products• Developed system integration sequence and validated procedure for tested module• Assembled and tested optical module, optomechanical and electro-optic prototypes• Analyzed problems in the existing system, planned and conducted investigations, and developed solution proposals• Utilized and drove review process to ensure efficient implementation was achieved

• Managed and secured funding for over 30 events that reached up to 300 members• Oversaw the annual budget and reporting for an average of $15,000 in funds• Led previously as the Corporate Chair and Philanthropy Chair

• Interdisciplinary research in civil and structural engineering to ensure the quality and safety of water structures though cross-connection controls• Performed backflow prevention assembly tests and field-testing to meet the IAPMO and ASSE certifications

• Conducted experiments to study improvements of retinal transplantation and optimized visual perception learning• Certified to perform retinal pigmentosa operations on mice to study the neural eye issue

Master Of Entertainment Technology

Bachelor Of Science - Bs, Electrical Engineering

Bachelor Of Science - Bs, Biomedical/Medical Engineering