IBG Fintech - Payment

International Business - Customer Support Center• Communicate data demands with the ETL team based on business logic; Use SQL to manage and organize data; Write data analysis reports to provide insights to management team and various business lines to improve department service levels and efficiency, optimize the procedures and service product, etc.• Use Python/R to do data cleaning, modeling, and visualization, and predict order, call and event volume, with an accuracy rate of over… Show more International Business - Customer Support Center• Communicate data demands with the ETL team based on business logic; Use SQL to manage and organize data; Write data analysis reports to provide insights to management team and various business lines to improve department service levels and efficiency, optimize the procedures and service product, etc.• Use Python/R to do data cleaning, modeling, and visualization, and predict order, call and event volume, with an accuracy rate of over 85%• Investigate the data needs of the team, and then design, produce, maintain, and optimize various KPI indicators and business-related BI dashboards for management to monitor and control service quality, reaching a 55/126 active users per day• Participate in and promote the 6-sigma reducing service trigger-rate project: be responsible for project management and data analysis, dig out the root causes of the triggers, communicate the optimizations with the procedure and product teams to achieve the goal of reducing 30% trigger rate to save operation cost Show less

• Researched to find around 150 factors that may contribute to the changes of US COVID-19 cases of each state• Collected, cleaned and organized over 70GB data and built regression and machine learning models to predict cases and got over 92% accuracies; Model can be used to help the state or federal government to control the pandemic

• Prepared sales-related forms to assist in the audit of revenue recognition.• Used analytic procedures to compare the revenues of different years and the revenue of the company and the industry and found out the reasons for the differences and checked the reasonability.• Prepared cost summary tables of construction projects to check whether expenses are capitalized. Provided opinions and adjustment entries.• Assisted in the audit of the cash cycle. Selected samples of the different… Show more • Prepared sales-related forms to assist in the audit of revenue recognition.• Used analytic procedures to compare the revenues of different years and the revenue of the company and the industry and found out the reasons for the differences and checked the reasonability.• Prepared cost summary tables of construction projects to check whether expenses are capitalized. Provided opinions and adjustment entries.• Assisted in the audit of the cash cycle. Selected samples of the different bank account to audit cash disbursement and receipts. Prepared bank reconciliation.• Matched original receipts with the journal entries to confirm cutoff, existence, accuracy, completeness, and classification. Show less

• Learned the Middle East market and developed marketing plans for traffic, Search Engine Optimization, social medial and email• Developed social media content and timing plans to increase number of followers• Analyzed traffic resources such as Google AdWords, Facebook Ads, Yahoo Bin Ads and local websites and recommended Google AdWords and specific local websites for efficiency and economy• Wrote email marketing content and cooperated with Graphic Design department to create… Show more • Learned the Middle East market and developed marketing plans for traffic, Search Engine Optimization, social medial and email• Developed social media content and timing plans to increase number of followers• Analyzed traffic resources such as Google AdWords, Facebook Ads, Yahoo Bin Ads and local websites and recommended Google AdWords and specific local websites for efficiency and economy• Wrote email marketing content and cooperated with Graphic Design department to create different emails for the same or different content to gain more subscribers and promote sales• Using Search Engine Optimization, wrote meta descriptions and chose keywords for products to increase the organic traffic for the websites• Translated product review articles, product information and advertisements into English from Chinese• Reviewed the works of the Product and Translation departments to ensure the quality of the review articles and product information Show less

• Prepared financial reports to enable management’s understanding of the company’s financial situation• Analyzed financial data and other information to help management make decisions for the budgets• Recorded accounts and transactions to maintain accurate and complete financial records

• Recorded accounts, prepared receipts and organized accounting documents to ensure complete financial records