Chenchu Sekhar Email & Phone Number

Dubai, Ae

Responsible for Solution design & Deployment - Network Security Solutions, SIEM, Drive Consulting Engagements - Risk Assessments (ISO 27001), Application Security, Penetration testing and Security audits Managed Security ServicesLead Internal Audit teams for delivery center wide ISO 27001 & ISO 20000 assurances.

Bengaluru, Karnataka, India

As a Project Team Manager in MphasiS, I have managed IT Infrastructure and application Projects for multiple HP accounts, • Planning, Directing & Managing projects (End to End Project Management)• Ensure that objectives are accomplished keeping the triple constrains in view• Creating project plans and addressing appropriate changing needs through change control process• Delegate responsibilities and define time schedules• Prepare and share project status reports with all the stakeholders• Prepare weekly project status reports for management• Use Account related tools for tracking and monitoring the project health• Client & Vendor Management• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization. • Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.Accolades in MphasiS an HP Company: Received numerous client appreciations on the projects delivered. Have received Mphasis Winning Culture Award.Some of the significant projects managed are:• MPLS Migration across the sites for HP Client• Server Technology Refresh

Bangalore

As a Quality Lead & Technical Lead: Responsible for driving the Quality Initiatives for Insurance, Life Sciences & Healthcare Verticals. Total responsibility of ITIL Process Implementation for the new projects & ITIL Process Compliance for the existing projects. Key Player in the ISO 20000 Implementation for various projects Helping customers in defining and setting up a robust IT governance framework in alignment with industry best practices Conducting Assessments & recommend actions for Improving IT Quality Maturity using ITIL as reference framework A strong and well-rounded understanding of IT process management issues, governance focus areas and sourcing decision frameworks Periodic reviews with Vertical Heads & Top Management of the organization Project Management Review with various Projects Teams Responsible for RCA capture, Trend Analysis, IT Availability, Metric & SLA Reporting Conducting Quality Awareness Sessions / ITIL Training Total Responsibility of Global Operations Center (GOC) & Handling a team of 42 FTE’s  Monitoring and Managing about 250 US client networks Periodic reviews with Vertical Heads & Top Management of the organization w.r.t Network Uptime for various customers.  GOC Staffing and conducting Inductions for the new team members and Technical trainings.

Bangalore

Worked as Unit Manager- SPOC - Global Network Operations Center; Remote Infra. Management of 20 locations across the globe & Project Management. Total responsibility of the GNOC – Incident, Problem & Change Management.  Implementation of the quality & Service process, monitor & deliver on SLAs, Team Management. Project Management - New Process / Project Technology design and implementation. Driving the process oriented approach within the Technology Team as per the standards defied – ISO/ISMS & ITIL Analysis of trends/thresholds of various network parameters. Responsible for GNOC & Data Center Resource & Facility Management. Tracking and evaluating Network uptime on regular basis. Responsible for smooth functioning of Data center and IT operation.

Bangalore

 Total responsibility of the Networks & Server services. Designing & Implementing Offshore development center with security measures & redundancy mechanism. Implementing & maintaining ODC firewalls as per the Security Standards. Providing solutions & doing RCA on network & server escalated calls. Teleconference with the clients in the implementation phase & during addressing any problems with the current setup. Analyzing on daily / weekly reports of Virus incident, VCON, Calls, Client Links, customer feedback & providing value addition to improve the same. Vendor co-ordination & vendor management.  Adhering to the security policies in operations & maintaining all the documents as per BS7799 and BS15000.  Backup Management of the Servers / Critical Data Implementing LAN & troubleshooting.