IT Infrastructure Consultant, SEO, Software Engineer, Business Process Outsourcing Consultant for Aviation, Hotel, Channel Manager, Tours, Land Products, Calypso System, E-Juniper, Galileo Travelport, Sabre GDS, CMS, Sales Forces..etc

• Focus on Business Process Outsourcing and Technology • Implementation Metis business and strategy• Build a corporate prospect list aligned to Metis' channel segmentation strategy• Worked closely with the Metis Board Director to shape the company for a better future• Effectively managing Metis ecosystem areas such as infrastructure, operation, and resources • Account relationship person in charge, how to making sure our client has achieved their end-goal• Daily operational and responsible for quality assurance• Participates in business development• Implements and develops a product/service• Evaluates procedures, processes, and profit forecasts• Streamline processes, improve business models, builds successful teams • Metis 3rd parties and vendors evaluator

Land Division is a unique business process that not many people know it well, which in fact, it has been proven they continuously generates more revenue for the organisation/company. Areas of responsibility supporting our client business:• Accounts, supporting client/supplier globally in order processing accounts payable and payment investigation.• Inventory, managing allotment hotels inventory globally.• Reservation Support, handling Calls from different regions with 24 hours services.• Load, providing data in the system for the market globally.• Infinity Holiday, booking adjustment and refundable process for consultantProducts:Hotel, Tour, Transfer, Car, VAN, Flight PackageSystem expertise• Calypso native, Calypso Product Loader, Calypso Online Contracting• ACE Report, KOFAX, Bassware, PharaohJob Desk:• Overseeing the day-to-day activities of the assigned account. • Ability to control and monitor the implementation of programs to deal with adoption of changes.• Ensuring the work productivity and quality measure for each account are realised.• Create systems and processes by way of measurements, supervising and assisting the respective Team Leaders to ensure the efficacy of programs’ implementation.

IT – Deployment & Software Analyst• Developed initial concept of online reporting tool of ITS, formally known as Espresso System• Maintain software & hardware, support• Networking security, firewall & Antivirus• Office IT infrastructure set-up Member of steering committees • Developed company values• Member of company event organizer, Host of Ngariung, Kick – Chendy, Magday ..etcAgency Private Fares (APF) – Travelport, Technical Specialist – 1 year• Query Resolution for clients and staff and at times advising clients the best ways of filing any new types of fares, and helping them in taking strategic decision from fares distribution perspective• Identifying training requirements for Galileo APF teams• Handling all the pilot projects for fares distribution through APF• Guiding the teams on filing tactical, promotional fares, Fare by Rule (cat-25), Negotiated fares (cat-35), and proper channel on effective ways of filing fares and rules. • Mastery of APF system and functionalities (including limitations)• Resolving CRS queries and issues raised by clients and also helping the staff to resolve fare pricing issuesFlight Centre Fare Supervisor for Australia – 6 Months• Leading fare loading team to ensure that client SLA is met & exceeded to the best of the team abilities. • The SOP for operations, HR and quality adhere with vigilance. • Behavioural managementFlight Centre Fare Team Leader for Australia – 3 Months• Managing day-to-day operations pertaining to fare loading & quality checking.Flight Centre Fare Analyst for Australia – 3 Months• Load, Quality Check, Distribution and maintain the product of fare filing under Agency Private System• Define and manage Flight Centre requirement and its marketFare Analyst for Asia – 3 years• Load, Quality Check, Distribution and maintain the product of fare filing under Agency Private System• Working areas; Singapore, Hong Kong, Malaysia, Thailand, Indonesia